Technical Operations Manager

1 week ago


Brooklyn, New York, United States Ascend Charter Schools Full time
Compensation Package

The salary for this position ranges from $60,000 - $65,000 per annum. We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Responsibilities

The Systems Administrator will be responsible for:

  • executing projects designed by the Managing Director of Technology and supporting in the deployment, configuration, and management of our physical and virtual server infrastructures as well as core systems;
  • working with the MD of Technology and team members to develop a scalable strategy for our infrastructure;
  • managing and maintaining our voice and data networks including LAN/WAN and HPBX VoIP systems;
  • creating and maintaining documentation around all technologies and technology policies and procedures;
  • catering to various sites' audio-visual needs, including testing, set-up, and maintenance;
  • installing, maintaining, and troubleshooting all hardware and software issues;
  • assisting in the implementation of new technologies;
  • assisting and managing day-to-day requests using Zendesk, our support request system;
  • communicating proactively with school staff to research and develop best-practice processes;
  • administering and supporting core applications, including Infinite Campus, Citrix ShareFile, IlluminateEd, Office 2019/365, ActivInspire, Google Workspace (including Google Classroom), Nearpod, GoGuardian, and Zendesk;
  • providing responsive and courteous support to resolve all technology issues;
  • providing general application and infrastructure support;
  • providing timely and service-oriented support to resolve issues.


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