IT Service Delivery Professional
5 days ago
Job Overview: We are seeking an experienced Sr. Jira Administrator to join our team in Irvine, CA.
Key Responsibilities:
- Support and maintain customer's Jira and Confluence applications.
- Serve as a technical expert for Jira and Confluence applications and enforce best practices and standards.
- Have an in-depth understanding of business processes supported by Jira and Confluence.
- Be a leader on tool usage, standard methodologies, and implementation.
- Document technical solutions that align with enterprise objectives.
- Identify and communicate gaps between current and desired end states.
- Work with users to ensure consistent performance.
- Be a trusted support and escalation point for technical issues.
- Assist with delivery management processes and enforcement.
- Provide scheduled and ad-hoc demos and trainings of all Atlassian tools.
- Communicate and collaborate with internal/external teams.
Requirements:
- 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk, and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.).
- Process-oriented mindset. Good experience in enabling enterprise-level processes using Jira and Confluence.
- Experience with configuring and supporting integration using development tools on Jira.
- Experience with managing reports on Jira and supported reporting applications.
- Conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks.
- Technical understanding of common networking terms and tools.
- Previous experience working in a dynamic and agile environment.
- Able to work independently with minimal guidance in a rapidly changing environment.
- Ability to manage multiple clients and deliverables at any given time through effective time-management and planning.
- Demonstrate good interpersonal skills and communication, both written and spoken.
- Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude.
- Good work ethic and the ability to work with diverse teams across different time zones.
- Strong ability to multi-task and adapt to changing priorities.
Salary Range: $80,000 - $120,000 per year, depending on experience.
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