Implementation Manager
1 month ago
Join Privia Health LLC, a technology-driven, national physician enablement company, as we collaborate with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings.
Job SummaryThe Implementation & Training Manager is a key member of the Implementation team, overseeing and driving Privia's process in launching top doctors into our high-performance network. This individual contributor role is responsible for partnering with and launching providers into Privia Medical Group, providing project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management/billing platform.
Key Responsibilities- Partner with and launch providers into Privia Medical Group
- Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management/billing platform
- Set practices up for long-term success with cost savings and population health strategies
- Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Revenue Cycle, and Credentialing teams leveraging Project Management tools and processes
- Train physicians, providers, and office staff on Privia's processes, and technologies, and EHR system
- Manage a detailed project plan and communicate status to the client and Privia management team
- Manage multiple projects at once
- Identify and assist with market-based and national projects to improve workflows and operations for our care centers and internal teams
- Help expand key strategic business units as needed (i.e., ancillaries, other Privia Service Lines, etc)
- Manage change and client expectations effectively
- Establish aggressive timelines and confront critical-path items and deadlines
- Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands
- Serve as a mentor on the Implementation team
- Bachelor's degree preferred
- 3+ years experience with practice management or EHR implementation and training
- Technical project management in a healthcare setting is preferred
- Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes
- Experience with change management strategies & tactics
- Experience with project management tools
- Knowledgeable about extended medical terminology
- Ability to work with different levels of clinical personnel including providers
- Must comply with HIPAA rules and regulations
- Excellent communication and client-facing skills
- Ability to work in a very fast-paced and changing work environment
- Extensive project coordination experience
- Process-oriented with the ability to drive a project to completion
- Conflict management skills
- Problem-solving skills with a proven track record
- Collaborative, customer-focused, and able to create visible value
- Attention to detail
- Ability to work independently and as a team member
- Self-directed and resourceful
- Excellent organizational skills
- Technical aptitude
- Team approach to working with others, ability to perform a variety of duties within any workday, and organizational skills from planning to execution of tasks and projects
The salary range for this role is $75,000 to $85,000 in base pay, exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% and annual equity grants. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Technical RequirementsIn order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law.
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