Implementation Manager
1 month ago
We're CART, one of the fastest growing commerce enablement companies in the world. Our enterprise-grade software, services, and logistics infrastructure empower thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfill anywhere their customers are.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative, and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.
Key Responsibilities:
- Communicate with key stakeholders to determine project requirements and objectives.
- Build and maintain an action-driven plan for each implementation.
- Lead multiple standalone projects by working with the client and functional areas to gather requirements, scope, delegate project tasks, and communicate project statuses internally and externally.
- Develop technical connections between client's ERP and our Constellation order management software.
- Work cross-functionally to identify and resolve problems.
- Brainstorm and provide solutions that best serve client's business model throughout the implementation process.
- Act as the primary point of contact for client communications between cross-functional teams.
- Partner with technical team members to collaborate on client expectations and build a sustainable solution for each business.
- Define objectives and understand client needs to create and set realistic goals as part of the implementation lifecycle.
- Train each client within the Constellation OMS system platform to encourage self-sustainability.
Requirements:
- 4+ years' experience in supply chain implementation.
- 4+ years' experience working with OMS/WMS.
- Experience working with and configuring solutions within an OMS and WMS.
- Strong technical expertise in EDI (Electronic Data Interchange) files and API (Application Programming Interface) endpoints.
- Experience managing complex Supply Chain Projects.
Nice to Haves:
- Bachelor's in supply chain management or a related field.
- Experience working in a warehouse.
- Experience managing e-commerce clients.
Physical Demands & Working Conditions:
You are comfortable working in a warehouse/fulfillment center. You are comfortable with up to 20% travel.
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