Director of Learning and Development

4 days ago

Dublin, Ohio, United States Universal Shield Insurance Group Full time
Job Summary:

The Director of Training and Talent Development will lead the strategic development and implementation of comprehensive training programs to enhance employee skills and performance across the organization. This role involves identifying training needs, designing impactful training initiatives, and ensuring the alignment of training programs with the company's goals and culture.

Key Responsibilities:
  • Conduct comprehensive training and development needs assessments through surveys, interviews, focus groups, and communications with managers, instructors, and customer representatives to drive company-wide training initiatives.
  • Create, organize, plan, and present various forms of skills training for employees, developing unique programs to meet specific needs and improve job skills. This includes creating and/or acquiring training procedure manuals, guides, and course materials.
  • Present training and development programs using diverse methods, such as group discussions, lectures, simulations, and videos, to ensure effective delivery and engagement.
  • Maintain records of training activities, attendance, test results, and retraining requirements. Evaluate the effectiveness of training programs through assessments, surveys, and feedback, and adjust programs as needed to improve outcomes.
  • Stay updated on the latest trends in underwriting and claims to ensure training content is relevant and current.
  • Prepare and implement training budgets, maintaining records and reports of expenses to ensure cost-effective training solutions.
  • Conduct annual training and development needs assessments and plan, organize, and facilitate employee development and training events.
  • Develop and maintain organizational communications, such as intranet and email, to ensure employees are aware of training events and resources. Exemplify the desired culture and philosophies of the organization.
  • Work effectively as a team member with other teams and Human Resources to achieve organizational goals.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong presentation skills.
  • Adept with a variety of multimedia training platforms and methods.
  • Ability to evaluate and research training options and alternatives.
  • Ability to design and implement effective training and development programs.
About Universal Shield Insurance Group:

Universal Shield Insurance Group is a hybrid property and casualty insurer and insurtech that provides innovative insurance solutions to underserved markets for small businesses. We design our products intuitively via online state-of-the-art agency portals to accelerate competitive underwriting decisions for our partners and customers.

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