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Zingerman's Deli Customer Experience Specialist

2 months ago

Ann Arbor, Michigan, United States Zingermans Full time
About the Role

Zingerman's Deli is seeking a highly motivated and customer-focused individual to join our team as a Guest Service Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our products, and contributing to a positive and inclusive work environment.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to guests, responding to their needs and ensuring a positive experience.
  • Product Knowledge: Develop and maintain knowledge of our products, including Zingerman's Deli sandwiches and sides, to effectively promote and sell them to guests.
  • Team Collaboration: Work collaboratively with colleagues to maintain a clean and safe work environment, restock products, and support department operations.
  • Continuous Learning: Participate in training and development opportunities to enhance knowledge of food, open-book management, and industry-leading service.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with guests and colleagues.
  • Team Player: Demonstrate a willingness to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.
  • Adaptability: Be flexible and adaptable, able to work in a fast-paced environment and adjust to changing circumstances.
What We Offer
  • Competitive Compensation: Receive a competitive hourly wage, with opportunities for increases after completing orientation.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, and 401k plan.
  • Staff Discounts: Take advantage of discounts at all Zingerman's businesses.
  • Opportunities for Growth: Develop your skills and knowledge, with opportunities for advancement within the organization.