Zingerman's Holiday Customer Service Representative

5 days ago


Ann Arbor, Michigan, United States Zingermans Full time
About the Job

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative for the holiday season. As a key member of our Service Center, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to clients via phone, email, and chat
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Train new holiday staff on our systems and processes
  • Assist corporate clients with their orders
  • Perform other duties as assigned
Requirements
  • Ability to type at least 40 words per minute
  • Basic computer skills and knowledge of the internet
  • Fluent communication skills in English (reading, speaking, and writing)
  • Availability to work a minimum of three shifts per week
  • Ability to commit to training, which will be 3 shifts
Perks
  • Paid training and breaks
  • Unlimited freshly brewed Zingerman's coffee
  • Complimentary homemade meals during paid lunch breaks
  • 50% discount on nearly everything we sell and 10% discount at other Zingerman's businesses
What We Offer

We offer a dynamic and fast-paced work environment, opportunities for growth and development, and a chance to be part of a team that is passionate about delivering exceptional customer service. If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we encourage you to apply.



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