Patient Engagement Specialist
7 days ago
At Granite Recovery Centers, we are committed to providing a recovery-friendly and equal opportunity workplace. We are seeking a Patient Engagement Coordinator to join our team.
Job Summary:The Patient Engagement Coordinator will provide support to patients of the Residential Treatment Facility throughout their treatment. This includes engaging patients on a daily basis by providing activity services, crisis intervention, and connecting with the various interests of the patient as a means of engagement.
Key Responsibilities:- Complete EMR notes in a clear and timely manner.
- Ensure patients are acting appropriately and respectfully during groups and are not leaving groups for unexcused reasons.
- Review patient handbook and assist in orienting patients to the program.
- Provide educational and support groups for patients.
- Assist with the transport of PHP patients to off-site activities.
- Provide individual support to detox patients by meeting with them on a daily basis, reviewing programming requirements and expectations, and providing concierge service to help engage detox patients in the program.
- Assist with AMA (Against Medical Advice) discharge rescues.
- Available to patients for crisis intervention.
- Practice individualized coping skills with patients.
- Assist clinical department in the planning and execution of all engagement activities throughout the month.
- Document on a weekly basis the number of patients with whom they intervened; noting the number of patients who left AMA and the number of patients who were successfully retained in treatment.
- High school diploma or GED.
- Ability to work in and adapt the culture of a multi-cultural, community-based organization.
- Commitment to maintain confidentiality.
- Understanding of the Agency's mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.
- Previous experience working with substance abuse and co-occurring disorders preferred.
- Employment contingent upon clear UDS and criminal history record.
- Good inter-personal skills.
- Ability to lift supplies up to 25 lbs. to waist height.
- Must be able to ascend and descend up to three flights of stairs throughout the course of a normal workday.
- Skill set and/or certification in specific area of functioning based on need of the facility.
- Satisfactory drug screen and background check.
- Competitive salary.
- Comprehensive benefits package including medical, dental, vision and 401(K).
- Generous paid time off accrual.
- Excellent growth and development opportunities.
- Satisfying and rewarding work striving to overcome the opioid epidemic.
Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City.
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