Patient Engagement Specialist

7 days ago


San Francisco, California, United States BayMark Health Services Full time
Job Title: Patient Engagement Coordinator

At Granite Recovery Centers, we are committed to providing a recovery-friendly and equal opportunity workplace. We are seeking a Patient Engagement Coordinator to join our team.

Job Summary:

The Patient Engagement Coordinator will provide support to patients of the Residential Treatment Facility throughout their treatment. This includes engaging patients on a daily basis by providing activity services, crisis intervention, and connecting with the various interests of the patient as a means of engagement.

Key Responsibilities:
  • Complete EMR notes in a clear and timely manner.
  • Ensure patients are acting appropriately and respectfully during groups and are not leaving groups for unexcused reasons.
  • Review patient handbook and assist in orienting patients to the program.
  • Provide educational and support groups for patients.
  • Assist with the transport of PHP patients to off-site activities.
  • Provide individual support to detox patients by meeting with them on a daily basis, reviewing programming requirements and expectations, and providing concierge service to help engage detox patients in the program.
  • Assist with AMA (Against Medical Advice) discharge rescues.
  • Available to patients for crisis intervention.
  • Practice individualized coping skills with patients.
  • Assist clinical department in the planning and execution of all engagement activities throughout the month.
  • Document on a weekly basis the number of patients with whom they intervened; noting the number of patients who left AMA and the number of patients who were successfully retained in treatment.
Requirements:
  • High school diploma or GED.
  • Ability to work in and adapt the culture of a multi-cultural, community-based organization.
  • Commitment to maintain confidentiality.
  • Understanding of the Agency's mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.
  • Previous experience working with substance abuse and co-occurring disorders preferred.
  • Employment contingent upon clear UDS and criminal history record.
  • Good inter-personal skills.
  • Ability to lift supplies up to 25 lbs. to waist height.
  • Must be able to ascend and descend up to three flights of stairs throughout the course of a normal workday.
  • Skill set and/or certification in specific area of functioning based on need of the facility.
  • Satisfactory drug screen and background check.
Benefits:
  • Competitive salary.
  • Comprehensive benefits package including medical, dental, vision and 401(K).
  • Generous paid time off accrual.
  • Excellent growth and development opportunities.
  • Satisfying and rewarding work striving to overcome the opioid epidemic.
COVID-19 Considerations:

Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City.



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