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Customer Service Operations Associate

2 months ago

Royal Oak, Michigan, United States RPM Full time

Client Operations Specialist:
VehicleRPM is a global, non-asset-based logistics and supply chain solutions provider. Our mission is to deliver tailored solutions that cater to the complexities of modern supply chains.

As one of the leading logistics firms in North America, RPM manages thousands of shipments monthly, leveraging digital innovations and a steadfast commitment to client satisfaction.

RPM has emerged as a unique and innovative, comprehensive transportation service provider, adapting to the dynamic needs of our clientele.

We proudly support some of the most notable and transformative organizations globally as The Driving Force in LogisticsTM.

Your Role: The Client Operations Specialist position is crucial to our ongoing success and our objective to simplify logistics.

We seek a collaborative team member, committed to customer service, enthusiastic about our industry, and disciplined in achieving results.

If you thrive on tackling challenges from both clients and carriers while fostering enduring relationships, consider advancing your career with our rapidly expanding organization.

We empower our team members to take initiative and rise to any challenge.
Day-to-Day Responsibilities:
  • Comprehend growth strategies, objectives, commitments, policies, pricing agreements, and challenges of all assigned accounts.
  • Establish new and enhance existing customer relationships through effective communication, scheduling, and issue resolution.
  • Oversee daily shipments using our transportation management system software, ensuring timely pick-up and delivery.
  • Address customer operational needs by processing orders, managing shipments, providing tracking information, and handling billing and collections.

Stay informed about market trends and industry standards to facilitate spot and contracted pricing, while educating customers as necessary.

Preferred Qualifications:
- Experience in Logistics
- Background in Customer Service/Support
- Proficiency in managing Excel spreadsheets
- Strong organizational and interpersonal skills
- Ability to handle multiple projects simultaneously
- Availability to work weekends and flexible hours

Compensation and Benefits:
- Base salary + Variable Compensation (based on achieving company/team objectives)
- Medical, Dental & Vision insurance
- Life insurance, short & long-term disability coverage - provided by RPM
- Maternity & Paternity Leave
- 401(k) with generous employer matching
- Unlimited Paid Time Off - use it as needed

Come as You Are:
RPM is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.

All employment decisions are based on qualifications, merit, and business needs. This job description is intended to outline the general nature of the work performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. Employees may be required to perform duties outside of their normal responsibilities as needed.

Recruitment Agency Notification:
RPM does not accept unsolicited agency resumes. Please do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.