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Customer Service Representative

1 month ago


Royal Oak, Michigan, United States Michigan Educational Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Michigan Educational Credit Union. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Maintain and open credit union accounts, including Individual Retirement Accounts
  • Assist members with various credit union services and products
  • Process wire transfers, stop payments, travel notices, address changes, and check orders
  • Provide support with legal accounts and answer member inquiries via phone, email, and online services
  • Perform other related duties as assigned
Requirements
  • Experience with DNA/Fiserv preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits

We offer a generous benefits package, including affordable medical, dental, and vision coverage, paid holidays, vacations, a 401(k) plan, employer profit sharing contributions, and flexible spending accounts.

Starting salary is $17.95 per hour, negotiable based on experience.