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Customer Service Liaison

1 month ago

Royal Oak, Michigan, United States GVS-RPB Safety Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at GVS-RPB Safety. The successful candidate will be responsible for providing exceptional customer service to our internal and external customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Check system data in MS Excel to confirm and update accurate OTD
  • Investigate customer claims and prepare tickets within CRM for internal reconciliation
  • Update conformity documents in customer EDI/Vendor
  • Monitor and assist shipments in transit, providing necessary commercial documents to resolve customs clearance issues
  • Analyze past orders in MS Excel for potential processing errors and take corrective action
  • Complete forms from customer base with GVS-RPB product data to update websites and customer internal systems
  • Use CRM to manage and report on credits, RMA requests, warranty, and services
  • Use MS Excel for recording keeping and documentation of products and customer sales

Requirements:

  • Minimum of one year experience working in customer service/sales environment (preferably manufacturing)
  • Detail-oriented, self-organized, and able to show initiative and take ownership
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to plan, multi-task, and manage time effectively

About Us:

GVS-RPB Safety is a leading manufacturer of filters for various industries. We are dedicated to protecting workers for life's best moments.