Associate Relations Evening Operations Manager

6 days ago

Fort Kent, Maine, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a highly skilled Associate Relations Evening Operations Manager to join our team. As a key member of our management team, you will be responsible for promoting positive associate relations while managing retail operations during the evening hours.

Key Responsibilities
  • Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
  • Responsible for the overall operation of the entire store, including supervision of all associates, during the evening hours.
  • Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products.
  • Observe and ensure compliance with company security, safety, and food safety standards.
  • Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments.
  • Have a solid understanding of standard practices for all departments.
  • Post open positions and actively recruit to fill them with the right people. Assist with hiring decisions in conjunction with management for 'key' and salaried roles.
  • Be the gatekeeper of all training programs in store. Ensure support and appropriate, timely training is being delivered to newly hired associates.
  • Coach management as needed.
  • Oversight of Learning Programs.
  • Review written counseling sessions and terminations for fairness and consistency.
  • Assess department climate and seek associate feedback as needed. Partner with AR Specialist, Assistant Store Manager, and Store Manager to resolve issues.
  • Oversee Payroll Administrator and ensure that payroll functions are completed accurately and on time.
  • Partner with store leadership to help support all changes impacting associates.
  • Support disability and workers' compensation open cases; act as liaisons between corporate partners, retail managers, and associates.
  • Responsible for investigating and responding to associate and customer complaints.
Requirements
  • College degree or equivalent preferred.
  • Retail management experience preferred.
  • Strong understanding of store operations.
  • Excellent interpersonal, customer service, and communication skills.
  • Ability to handle sensitive information with extreme confidentiality.
  • Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated good judgment.
  • Ability to lead and coach associates throughout multiple departments.
  • Ability to effectively lead change.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.
Physical Requirements
  • Ability to use computer and other communication systems required for performing functions.
  • Ability to move freely about a retail store, with occasional bending and lifting as a contributor to various operational functions.
  • Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
  • Meet established volume and fixed activity standards.
  • Stand or walk 100% the majority of the time.
  • Ability to reach, grasp, and lift individual stock items below waist level or above shoulder level.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food production.
  • Frequent Bending, kneeling, and squatting.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates.

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