Patient Care Liaison

4 weeks ago


Roanoke, Virginia, United States Carilion Clinic Full time
About the Role:

We are seeking a skilled Patient Representative to join our team at Carilion Clinic. As a Patient Representative, you will serve as a resource for patients and families, utilizing effective communication, courtesy, and professionalism with each interaction.

Key Responsibilities:
  • Identify, assess, and respond to patient concerns and complaints.
  • Provide emotional support and linkage to hospital and community resources during crisis situations.
  • Facilitate the resolution of problematic situations among patients, families, and hospital personnel.
  • Monitor and aid patients waiting to be seen, working to reduce the percentage of left without being seen (LWBS) patients.
  • Advocate for and implement programs and special projects to improve patient/family services.
  • Serve as an ED resource regarding patient rights and responsibilities, hospital policies and procedures, and advance directives.
  • Assist with administering customer service surveys and work with insurance agencies to assist with patient transportation.
  • Enhance professional growth by participating in educational opportunities.
Requirements:

Education and Experience: Bachelor's degree required or 4 years of relevant experience in lieu of a degree.

Licensure/Certifications/Registration: BLS certification required.

Other Minimum Qualifications: Excellent interpersonal and communication skills required.

About Carilion Clinic:

Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is where innovation happens, collaboration is expected, and ideas are valued.



  • Roanoke, Virginia, United States Agape Care Group Full time

    About the Role:As a Hospice Liaison at Agape Care Group, you will play a vital role in coordinating and generating new hospice business in both existing and new accounts. Your primary responsibility will be serving as a liaison between the agency, hospitals, medical community, and other referral sources. This position involves daily interaction with...

  • Patient Care Liaison

    3 weeks ago


    Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role:This is an exciting opportunity to join the Carilion Clinic team as a Patient Representative. As a key member of our Emergency Department team, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients and families.Key Responsibilities:Provide emotional support and linkage to hospital...

  • Patient Care Liaison

    2 weeks ago


    Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role: This is an exciting opportunity to join the Carilion Clinic team as a Patient Representative. As a key member of our Emergency Department team, you will play a vital role in ensuring that patients and families receive exceptional care and support.Key Responsibilities: Provide emotional support and linkage to hospital and community resources...

  • Patient Care Liaison

    2 weeks ago


    Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role:As a Patient Representative at Carilion Clinic, you will play a vital role in ensuring exceptional patient care and experiences. This is a dynamic position that requires strong communication and interpersonal skills, as well as the ability to navigate complex situations with empathy and professionalism.Key Responsibilities:Provide emotional...


  • Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role:Serves as a vital link between patients, families, and medical personnel in the Emergency Department. This position requires effective communication, courtesy, and professionalism in every interaction. The Patient Representative problem-solves with patients and families to resolve potential issues and provides frontline customer service and...


  • Roanoke, Virginia, United States Agape Care Group Full time

    Key Responsibilities:As a Hospice Liaison with Agape Care Group, you will play a vital role in coordinating patient referrals, establishing relationships with local healthcare providers, and educating the community on hospice care.Requirements:Minimum of an Associate Degree in a health-related field or equivalent experience2 years of sales experience in a...


  • Roanoke, Virginia, United States US Fertility Full time

    The Practice Liaison represents US Fertility to the referring provider community, industry partners, and patients within a geographical area.The goal of this position is to grow new patient volume by maintaining and enhancing current provider relationships, developing new referring provider relationships, leveraging industry partners, and increasing overall...

  • Hospice Liaison

    1 month ago


    Roanoke, Virginia, United States Amedisys Full time

    About the RoleAmedisys, a leading home health and hospice company, is seeking a skilled Hospice Liaison to join their team. As a key member of the sales team, you will be responsible for developing and maintaining relationships with healthcare professionals, patients, and families to promote Amedisys' home care services.Key ResponsibilitiesEducate healthcare...


  • Roanoke, Virginia, United States US Fertility Full time

    Job Title: Practice LiaisonUS Fertility is seeking a highly motivated and experienced Practice Liaison to join our national team. As a Practice Liaison, you will play a critical role in growing new patient volume by maintaining and enhancing current provider relationships, developing new referring provider relationships, and increasing overall brand...

  • Dental Assistant

    1 week ago


    Roanoke, Virginia, United States Affordable Care Full time

    About the Role:As a Dental Assistant at Affordable Care, you will play a vital part in delivering life-changing tooth replacement care to hundreds of thousands of patients every year. You will work closely with experienced dentists and lab professionals to provide quality patient care within the scope of state regulations.Key Responsibilities: Set-up and...


  • Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role:We are seeking a skilled Guest Services Representative to join our team at Carilion Clinic. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to patients, guests, and staff. Your primary focus will be on ensuring a seamless flow of operations within the facility, while also providing a...


  • Roanoke, Virginia, United States US Fertility Full time

    Unlock Your Potential as a Practice LiaisonAt US Fertility, we're seeking a highly motivated and results-driven Practice Liaison to join our national team. As a key member of our team, you'll play a vital role in growing new patient volume, maintaining and enhancing current provider relationships, and increasing overall brand awareness for our practice's...


  • Roanoke, Virginia, United States Cerula Care Full time

    About Cerula CareCerula Care is a pioneering digital health company dedicated to providing comprehensive behavioral health services to individuals living with cancer. Our mission is to address the significant behavioral health needs of this population, which often go unmet. We achieve this by integrating with oncology practices and health systems through the...


  • Roanoke, Virginia, United States Cerula Care Full time

    About Cerula CareCerula Care is a pioneering digital health company dedicated to providing comprehensive behavioral health services to individuals living with cancer.Our mission is to address the significant unmet needs of over 17 million people living with cancer, who require support for anxiety, depression, substance use disorder, and PTSD.We achieve this...


  • Roanoke, Virginia, United States Cerula Care Full time

    About Cerula CareCerula Care is a pioneering digital health company dedicated to providing comprehensive integrated behavioral health services to individuals living with cancer.With over 17 million people living with cancer experiencing behavioral health needs such as anxiety, depression, substance use disorder, and PTSD, Cerula Care is addressing a...


  • Roanoke, Virginia, United States Cerula Care Full time

    About Cerula CareCerula Care is a pioneering digital health company dedicated to providing integrated behavioral health services to individuals living with cancer. Our mission is to address the significant unmet needs of this population, who often face anxiety, depression, substance use disorder, and PTSD.We achieve this through our innovative approach,...


  • Roanoke, Virginia, United States Carillion Health System Full time

    Job Title: Patient Care TechnicianJoin Carilion Health System as a Patient Care Technician and be part of a team that is dedicated to delivering exceptional patient care.About the Role:As a Patient Care Technician, you will provide high-quality patient care and support to patients and families in a variety of settings. Your primary responsibilities will...


  • Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role:This is an exciting opportunity to join the patient care team at Carilion Clinic, a renowned healthcare provider. As a Patient Care Technician, you will play a vital role in delivering exceptional patient care and contributing to the success of our medical team.As a member of our team, you will be responsible for providing basic nursing care,...


  • Roanoke, Virginia, United States Carilion Clinic Full time

    Transforming Healthcare with Compassion and ExcellenceAt Carilion Clinic, we are committed to delivering exceptional patient care and transforming the healthcare experience. As a Patient Care Technician, you will play a vital role in our mission by providing high-quality nursing care to patients of all ages and backgrounds.Key Responsibilities:Provide basic...


  • Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role:This is an exciting opportunity to join the patient care team at Carilion Clinic, a renowned healthcare organization committed to clinical excellence. As a Patient Care Technician, you will play a vital role in providing high-quality care to patients, working collaboratively with a dedicated team of healthcare professionals.Responsibilities...