Field Service Technician

2 weeks ago


Latham, New York, United States Canon Solutions America, Inc. Full time
Job Overview

Position: Field Service Technician
Location: United States
Job ID: 32087
Employment Type: Full-Time
Openings: 1
Category: Field Service

Role Summary

At Canon Solutions America, Inc., we are seeking a dedicated Field Service Technician who is passionate about delivering exceptional service and technical support. This role is crucial in ensuring the seamless operation of Canon products through routine maintenance and effective problem-solving.

Your Responsibilities
  • Analyze product failure trends and document serviceability concerns for management review.
  • Provide timely and accurate maintenance services, whether in the field or at the shop.
  • Maintain comprehensive records of technical information, service reports, and expenses.
  • Exhibit excellent communication skills to ensure customer satisfaction.
  • Oversee the performance and upkeep of assigned equipment.
  • Contribute to achieving branch and district performance metrics.
Qualifications

This position requires a customer-oriented approach and adherence to client policies, including health and safety protocols.

  • High School diploma or equivalent experience is required.
  • Basic knowledge of internet environments is essential.
  • Must possess a valid driver's license and have a satisfactory driving record.
  • Ability to lift up to 50 pounds and remain active throughout the workday.
Company Overview

Canon Solutions America, Inc. is committed to empowering businesses of all sizes with leading-edge printing solutions and outstanding service. Our dedication to innovation and sustainability drives us to provide comprehensive digital and traditional printing solutions that help our clients thrive.

We offer a competitive benefits package, including medical, dental, vision, and a 401(k) Savings Plan, among other perks. Canon Solutions America, Inc. is an equal opportunity employer, and we value diversity in our workforce.



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