Front Desk Supervisor

4 weeks ago


Cincinnati, Ohio, United States Shaner Hotel Group Full time
Job Summary

As a Front Desk Supervisor with Shaner Hotel Group, you will be responsible for overseeing the front desk operations of our hotel. This includes managing the front desk staff, handling guest complaints, and ensuring that all guests have a positive experience. If you have a passion for delivering exceptional customer service and are looking for a challenging role in a dynamic environment, we encourage you to apply.

Key Responsibilities

Manage the front desk staff, including scheduling, training, and performance evaluations
Handle guest complaints and resolve issues in a professional and courteous manner
Maintain complete knowledge of hotel features, room types, rates, and availability
Assist with room assignments and key distribution
Monitor and maintain the cleanliness and organization of the front desk area

Requirements

Minimum one year experience in a similar position
Prior supervisory experience a plus
Ability to satisfactorily communicate with guests, management, and co-workers
High school graduate or equivalent, some college preferred
Bilingual English/Spanish a plus

About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the US and abroad. We are committed to delivering exceptional customer service and creating memorable experiences for our guests. If you share our passion for hospitality and are looking for a rewarding career, we encourage you to apply.

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