Front Desk Associate

4 weeks ago


Cincinnati, Ohio, United States Drury Hotels Company, LLC Full time

At Drury Hotels, we're looking for a Front Desk Associate to join our team. As a key member of our front desk team, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your role will involve checking guests in and out, handling cash and credit transactions, and responding to guest inquiries in a friendly and professional manner.

As a Front Desk Associate, you will also be responsible for promoting our hotel's programs and services, maintaining accurate guest records, and ensuring that our guests have an exceptional experience. You will work closely with our housekeeping and maintenance teams to resolve any issues that may arise, and you will be expected to maintain a high level of integrity, service, and hospitality at all times.

We're looking for someone who is highly organized, able to multitask, and has excellent communication skills. You should be able to work independently and as part of a team, and you should be comfortable using office machines and handling cash and credit transactions. If you're a friendly and outgoing person who is passionate about delivering exceptional customer service, we'd love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues that may arise.
  • Check guests in and out, handling cash and credit transactions and maintaining accurate guest records.
  • Promote our hotel's programs and services, including our breakfast and 5:30 p.m. Kickback service.
  • Work closely with our housekeeping and maintenance teams to resolve any issues that may arise.
  • Maintain a high level of integrity, service, and hospitality at all times.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A fun and supportive work environment.
  • Discounts on hotel stays and other perks.

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