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Front Desk Associate

1 month ago

Cincinnati, Ohio, United States Embassy Suites Blue Ash Full time

Front Desk Associate Job Description

We are seeking a highly skilled and friendly Front Desk Associate to join our team at Embassy Suites Blue Ash. As a Front Desk Associate, you will be responsible for welcoming and registering guests, providing room keys, and handling guest inquiries. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset to our team.

Responsibilities:

  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Handle customer complaints as necessary
  • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • High school diploma, GED, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Must be able to stand on your feet for 8 hours during a typical shift

Compensation: $13.50 - $14.50 hourly