Food Service Associate

1 week ago


Springfield, Illinois, United States First Watch Full time

Position Overview:

The role of the Server is crucial in crafting a memorable dining experience that encourages guests to return. This position requires a commitment to excellence in service and a passion for customer satisfaction.

Key Responsibilities:

  • Greet and welcome guests promptly upon their arrival.
  • Maintain a professional demeanor and adhere to the company’s appearance standards.
  • Possess comprehensive knowledge of the menu, including all ingredients and pricing.
  • Effectively communicate daily specials and provide thoughtful recommendations to enhance the guest experience.
  • Take accurate food orders and coordinate with kitchen staff to ensure timely and correct food preparation.
  • Deliver exceptional table service, prioritizing guest satisfaction at all times.
  • Anticipate guest needs, such as refills on beverages, to enhance their dining experience.
  • Assist fellow team members as needed and contribute to a collaborative work environment.
  • Maintain cleanliness in the service area and assist with various front-of-house duties, including seating guests and managing to-go orders.
  • Accurately report daily tip income as required.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Must be at least 18 years old.
  • Availability to work weekends is essential.
  • Reliable transportation is required.
  • Physical demands include walking and standing for extended periods, lifting up to 50 lbs, and maintaining hygiene standards.
  • Strong communication skills are necessary for effective interaction with guests and team members.
  • Basic math, reading, and writing skills are required.
  • Proficiency in basic computer operations is preferred.
  • Knowledge of workplace safety procedures is important.

Additional Information:

Employees benefit from a daytime schedule with no evening shifts, competitive pay based on experience, and comprehensive training. We value individuals who demonstrate a passion for quality food and outstanding customer service, along with a strong work ethic and professional appearance.



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