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Food Service Associate

2 months ago

Springfield, Illinois, United States First Watch Full time

Position Overview:

As a vital member of our team, the Server plays a crucial role in crafting a memorable dining experience that encourages guests to return. Your commitment to excellence in service will enhance our reputation for quality and customer satisfaction.

Key Responsibilities:

  • Welcome guests warmly upon their arrival and ensure they feel comfortable.
  • Maintain a professional demeanor and adhere to our appearance standards.
  • Possess thorough knowledge of the menu, including ingredients and pricing.
  • Effectively communicate daily specials and provide recommendations to enhance the dining experience.
  • Take food orders accurately and relay them to the kitchen staff to ensure timely preparation.
  • Perform all table service duties with a focus on guest satisfaction.
  • Anticipate guest needs, such as refills on beverages.
  • Collaborate with team members to maintain a smooth workflow.
  • Assist in keeping the service station organized and clean throughout the shift.
  • Support the team by busing tables, seating guests, and handling to-go orders.
  • Roll silverware as part of daily preparations.
  • Report tip income accurately at the end of each shift.
  • Complete additional tasks as assigned.

Qualifications:

  • Must be at least 18 years old.
  • Availability to work weekends is essential.
  • Reliable transportation is required.

Physical Requirements:

  • Ability to walk and stand for extended periods.
  • Frequent bending, lifting, and carrying of items up to 50 lbs.
  • Regular handwashing and adherence to hygiene standards.
  • Consistent attendance is expected.
  • Ability to work in varying temperatures.

Skills and Knowledge:

  • Effective communication skills with customers and colleagues.
  • Basic math, reading, and writing abilities.
  • Proficiency in basic computer skills.
  • Ability to handle cash transactions accurately.
  • Strong multitasking capabilities.
  • Familiarity with workplace safety protocols.
  • Relevant certifications, if applicable.

Additional Information:

At First Watch, we offer a daytime schedule with no night shifts, competitive pay based on experience, and comprehensive training. We value a passion for fresh food and exceptional customer service, alongside a strong work ethic and professional demeanor.