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Client Services Liaison

2 months ago

Richmond Heights, Virginia, United States Staffing Solutions Enterprises Full time
Job Description

**Job Summary**

Staffing Solutions Enterprises is seeking a highly skilled Client Services Liaison to provide exceptional support to our clients. As a key member of our team, you will be responsible for building strong relationships with clients, providing administrative support, and ensuring seamless communication between internal teams.

Key Responsibilities:

  • Serve as a liaison between client company contacts and internal management and processing teams.
  • Provide ongoing administrative services and support, including data entry and document preparation.
  • Communicate proactively with management regarding client developments and concerns.
  • Manage ongoing service requests, activities, and deadlines to ensure timely completion.
  • Support the resolution of billing and enrollment discrepancies, and provide product training and support to internal contacts as defined by client agreements.
  • Coordinate and process applications, and review information on new employer groups or re-enrollments to recommend underwriting action.
  • Identify new case activity and potential new business opportunities on a scheduled basis.

Requirements:

  • High school or equivalent diploma required.
  • Associate Degree or higher, or equivalent experience.
  • 2-3 years of experience in administrative service support, with strong data entry and writing skills.
  • Must be detail-oriented and able to follow complex procedures accurately.
  • Proficient in Microsoft Office (Excel, Access, Outlook, Word).