Senior Intake Specialist
7 days ago
We are a full-service lemon law firm based in Los Angeles, representing California clients who have been sold a defective vehicle that qualifies as a lemon.
Job Title: Sr. Intake Specialist (Case Supervisor)We are seeking a highly motivated and organized Sr. Intake Specialist to join our team. As a Sr. Intake Specialist, you will be responsible for supervising, training, motivating, and developing team members. You will also be responsible for managing and navigating a high volume of client communication with attention to detail.
Key Responsibilities:- Maintain the highest level of professionalism and customer service using elevated speech and behavioral qualities.
- Quickly learn and retain the requirements for potential clients for eligibility of our services.
- Develop and learn specific sales skills and tactics utilized in our industry to sell our services and close leads.
- Educate potential clients on our services and benefits using proprietary training and product knowledge.
- Ability to understand, identify, and assuage pain points, while clearly and effectively communicating with our potential clients.
- Ability to be nimble and proactive in answering all potential client questions and concerns as they arise.
- Possess and foster a growth mindset, identify and creatively problem-solve obstacles while always maintaining a positive attitude and demeanor.
- Maintain data accuracy by thoroughly documenting client information, queries, and requests within relevant CRM platforms and applications to ensure the success of our cases while managing client expectations.
- Work with management to suggest new processes and/or refine existing processes while performing other position-related tasks as needed at the direction of management.
- Prioritize workload based on business objectives, established goals, and best practices.
- Review and be knowledgeable of applicable deal pipeline stages to push deals forward from Leads to Retained Clients of our firm.
- Answer inbound calls and perform outbound calls to screen prospective clients for qualification.
- Minimum 1 year experience, 2 years preferred, of lemon law intake experience or related field.
- Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, and de-escalation of problem calls, all while maintaining professional phone etiquette.
- Excellent communication and negotiation skills with the ability to close leads within a timeframe determined by the firm.
- Team-oriented with the ability to work well with others in a collaborative, professional work environment.
- Bi-lingual or multi-lingual is a plus (Spanish).
- High School Diploma or GED.
- 2-4 weeks paid time off (Sonority PTO)
- 15 paid holidays
- 401K match
- Hybrid schedule
- Health, dental, and vision
- Gympass/Wellhub
- Breakfast, birthday celebrations, holiday events, and more.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
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