Lead Referral Coordinator
4 weeks ago
WellSpace Health is seeking a highly skilled Referral Operations Specialist to join our team. As a key member of our Patient Services department, you will be responsible for coordinating and managing the referral process, ensuring seamless communication between healthcare providers and patients.
Key Responsibilities:
- Plan, organize, and direct the operations of the referrals team.
- Provide oversight of daily operations, including metrics, performance, and reporting.
- Lead regularly scheduled team meetings and mentor staff to ensure work is carried out in a structured manner.
- Coordinate the upkeep of referral tracking systems and proficiently track and record reports in the EHR.
- Review details and expectations about the referral with patients and serve as the point of contact for patients on referral submission progress and updates.
Requirements:
- High School Diploma or equivalent.
- Medical Assistant training/certification preferred.
- At least two years' experience in medical referrals.
- Excellent communication skills, including the ability to communicate effectively with employees, patients, and providers.
- Strong customer service experience, including active listening, problem-solving, and the ability to remain calm in emotional or stressful situations.
- Ability to maintain detailed records and work collaboratively with multiple health professionals in a busy and complex environment.
Benefits:
- Regionally competitive salary.
- Above-average health benefits at reduced costs.
- Company-paid life insurance and long-term disability insurance.
- Additional voluntary retirement plan with company match and no vesting schedule requirement.
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