Fitness Operations Manager
2 weeks ago
Key Responsibilities:
* Assist in member service oversight to ensure all staff provide great customer experience
* Oversee front desk related tasks and provide backup support to the Club Manager as needed
* Greet and meet potential members, provide gym tours, and facilitate member service issues and questions
* Assist in managing marketing efforts and ensuring staff is aware and trained on current marketing promotions
* Assist in ordering supplies, keeping inventory, and tracking reports as needed
Essential Behavior Requirements:
* Customer Service: communicate and interact with customers in a way that exceeds their wants and needs
* Listening: actively listen to customers, empathize, and work together to solve problems
* Problem Solving: recognize and define problems, analyze relevant information, and plan to resolve situations
* Diplomacy: demonstrate tact and skill in all interactions
Minimum Qualifications:
* Strong customer service skills
* Strong communication, organizational, and leadership skills
* Basic computer proficiency
Physical Demands:
* Standing and walking at least 75% of the shift
* Talking in person or on the phone at least 75% of the shift
* Must be able to lift up to 50 lbs less than 30% of the time
Other:
* Employee Recognition Program
* Advancement Opportunities: The Fitness Operations Manager position is a developmental role in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Fitness Operations Managers learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills.
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Planet Fitness - PF Baseline Fitness.", "lang_code": "en-US"}
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