Customer Service Ambassador

2 weeks ago


Rockville, Maryland, United States David's Bridal Full time
Customer Service Representative Job Description

At David's Bridal, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales floor, you'll be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and promoting our products and services.

Key Responsibilities:
  • Customer Service: Provide personalized attention to customers, addressing their needs and concerns in a friendly and professional manner.
  • Product Knowledge: Stay up-to-date on our products, including wedding dresses, alterations, and accessories, to effectively recommend and promote them to customers.
  • Store Operations: Assist with daily store tasks, such as processing orders, receiving shipments, and maintaining a clean and organized store environment.
  • Team Collaboration: Work closely with colleagues to achieve sales goals, provide support during peak periods, and maintain a positive and inclusive store culture.
Requirements:
  • Education: High school diploma or equivalent required; 1-2 years of retail experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong product knowledge.
Benefits:
  • Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
  • Team Bonus: Participate in a team-based bonus program, rewarding your contributions to store success.
  • Benefits Package: Enjoy a comprehensive benefits package, including vision care, supplemental insurances, and a 401(k) program.

If you're passionate about delivering exceptional customer service and promoting our products, we encourage you to apply for this exciting opportunity to join our team at David's Bridal.


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