Guest Service Ambassador

2 weeks ago


Rockville, Maryland, United States Pinstripes Full time
Pinstripes Guest Service Host Job Description

Job Summary: We are seeking a friendly and outgoing Guest Service Host to join our team at Pinstripes. As a Guest Service Host, you will be the first point of contact for our guests, providing exceptional service and creating a memorable experience.

Key Responsibilities:
  • Provide exceptional guest service, ensuring a positive experience for all guests
  • Take reservations over the phone and in-person, accurately and efficiently
  • Answer questions about Pinstripes and the guest experience, showcasing your knowledge and enthusiasm
  • Check in guests and seat them appropriately, ensuring a seamless dining experience
  • Work collaboratively with other team members to maintain a clean and efficient restaurant environment
  • Offer personalized recommendations and suggestions to enhance the guest experience
  • Process payments and maintain a high level of accuracy
  • Maintain a clean and organized workspace, adhering to Pinstripes' high standards
Requirements:
  • Previous restaurant experience is a plus, but not required
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service
  • Ability to work a variety of shifts, including evenings and weekends
  • Must be able to stand for up to 6 hours and maintain a neat and clean appearance
Benefits:
  • 401K program
  • Employee discount program
  • Health insurance offered

About Pinstripes: Pinstripes is a unique and upscale entertainment-dining venue offering a Bistro, Bowling, and Bocce. We serve Italian/American cuisine, an extensive wine list, local craft beers, and thoughtful handcrafted cocktails. Our team is passionate about providing exceptional service and creating a memorable experience for our guests.



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