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Optical Operations Manager

2 months ago

Denver, Colorado, United States National Vision Full time
Job Title: Assistant Eyeglass Department Manager

At National Vision, we are seeking a highly skilled and motivated Assistant Eyeglass Department Manager to join our team. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our eyeglass department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Monitor and achieve profit, sales, and performance goals by reviewing financial reports and implementing strategies to optimize department efficiency.
  • Optimize and oversee the eyeglass department to ensure compliance with company policies and operational guidelines, maintaining high-quality standards.
  • Provide outstanding customer service, ensuring all associates meet the same standards, and fostering a positive shopping experience.
  • Communicate effectively with the General Manager, District Manager, and Corporate Office, providing timely store reporting as required.
  • Ensure store promotions, advertising, and visual merchandising are in place, and all associates and doctors are aware of current promotions.
  • Supervise and motivate Opticians and CL Sales associates, ensuring the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
Requirements:
  • Fluent in reading and speaking both English and Spanish.
  • Optical sales experience, with supervising experience preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.
What We Offer:

We provide competitive compensation, bonus potential, and a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment, providing training programs and access to educational courses.

We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.