Optical Supervisor

5 days ago


Denver, Colorado, United States Warby Parker Full time
Job Title: Optical Supervisor

Warby Parker is seeking a highly skilled and experienced Optical Supervisor to join our team of in-house optical professionals. As an Optical Supervisor, you will be responsible for providing exceptional customer service, managing optical duties, and leading the Optical team to achieve sales and operational goals.

Key Responsibilities:
  • Work directly with customers to meet their eyewear needs, taking and recording measurements, adjusting and fitting eyewear, and ensuring flawless accuracy.
  • Check that finished eyewear meets optical standards, customer requirements, and requests.
  • Use expertise to explain prescription terminology and product offerings to customers.
  • Set the store up for success each day by executing operational, service, and staff zoning procedures to Warby Parker standards.
  • Drive store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
  • Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify great service.
  • Maintain general store systems, inventory databases, and business operations.
  • Foster and support a productive, positive employee culture in the store.
Requirements:
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
  • Passionate about the eyewear and retail industries.
  • A clear, effective, and professional communicator who can break down technical terms for customers to easily understand.
  • Dedicated to going above-and-beyond to make customers (and teammates) happy.
  • An energetic, positive team player who can adapt in a fast-paced, ever-changing work environment.
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Warby Parker is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Optical Supervisor looking for a new challenge, please apply through our Careers website.


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