Optical Operations Manager

4 weeks ago

Denver, Colorado, United States America's Best Full time

Optical Operations Manager Job Description

**Job Summary:**

We are seeking an experienced Optical Operations Manager to join our team at America's Best. As a key member of our store operations team, you will be responsible for overseeing the daily operations of our eyeglass department, including personnel management and inventory control. Your primary goal will be to provide a positive experience for our customers and associates, while ensuring the efficient operation of our stores.

**Key Responsibilities:**

* Monitor and achieve profit, sales, and performance goals
* Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines
* Convey a commitment to providing outstanding customer service and ensure all associates do the same
* Ensure quality standards are met, review remakes, and enforce policies to ensure compliance
* Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required
* Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions
* Supervise and motivate Opticians and CL Sales associates, and ensure the timely completion of day-to-day functions
* Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff
* Motivate associates to exceed performance standards

**Requirements:**

* Fluent in reading and speaking both English and Spanish
* Optical sales experience; supervising experience is preferred
* Proven ability to lead, coach, and build associate relationships
* Sound understanding of store operations and standards for success
* Strong communication skills (both oral and written) for effective management of teams
* Exceptional customer service skills
* Strong organizational skills for planning work and continuously monitoring progress towards goals
* Ability to analyze, create, and understand financial reports
* Demonstrated ability to analyze and solve problems of varied scope

**What We Offer:**

* Competitive compensation, including bonus potential for every position in the store
* Comprehensive benefits package, including health and dental insurance, 401(k) retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more
* Opportunities for professional growth and long-term career fulfillment
* Training programs and access to educational courses

**Equal Opportunity Employer:**

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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