PCL - Junior Stateroom Steward (Japanese Speaker)
1 month ago
We are seeking a highly motivated and detail-oriented Junior Stateroom Steward to join our team. As a Junior Stateroom Steward, you will be responsible for providing exceptional service to our guests, ensuring their rooms are clean and well-maintained, and exceeding our high standards of quality and excellence.
Key Responsibilities:- Consistently exceed housekeeping targets and key result areas, reducing friction points and avoiding negative surprises.
- Embrace and utilize Princess MedallionClass products, services, and applications.
- Take ownership of a consistent product delivery and apply the Service Excellence philosophy.
- Collaborate with other onboard teammates to provide an outstanding guest experience.
- Maintain the Company's standard of housekeeping, sanitation, and maintenance according to HESS protocols.
- Prepare and maintain a clean and sanitized, welcoming, and personalized room experience for our officers in accordance with brand standards.
- Anticipate and take ownership of our officer needs and requests, and follow up for timely resolution.
- Support Stateroom Stewards with various tasks, such as linen/supplies delivery, stateroom cleaning and sanitization, and transfer of dirty linen or trash from decks to the laundry/incinerator room.
- Actively learn and be knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
- Responsibly use consumable items, stateroom supplies, linen, and cleaning chemicals, avoiding unnecessary waste.
- Maintain assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
- Embrace an inclusive and diverse culture, instill our Shared Purpose, Core Values, and CRUISE service essentials.
- Share best practices and efficiencies with the Rooms Division leadership team and colleagues.
- Embrace Company updates and strategies to deliver on our guest experience commitment.
- Confidently perform General Emergency Procedures and duties with a sense of urgency as directed by HESS.
- Follow appropriate procedures for the correct handling and sorting of garbage, bio-hazardous, and sharps waste as indicated in the Stateroom Steward Training Manual.
- Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
- Comply with company expectations and standards, including HESS policies.
- Maintain current, accurate knowledge of public health standards and ensure their ship is in continuous compliance with all hotel-related public health policies.
- Promptly help coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.
- Full understanding of Public Health and Environmental requirements relating to public areas.
- Must have a complete command of the English language.
- Minimum 2 years of experience in a comparable hospitality establishment and servicing guest rooms.
- Good command of English Language, both spoken and written.
- Fluent Japanese language skills.
- Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
- Motivation to excel in all aspects of job duties and responsibilities.
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
- Ability to continuously surprise and delight guests throughout their cruise experience.
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Princess Cruises offers many benefits, including comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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New York, New York, United States Holland America Group Full time{"title": "PCL Stateroom Steward (Japanese Speaking) Job Description", "content": "PCL Stateroom Steward (Japanese Speaking) Job DescriptionJoin the Princess Cruises team as a Stateroom Steward (Japanese Speaking) and be part of a dynamic and diverse workforce. As a Stateroom Steward, you will be responsible for delivering exceptional guest service, ensuring...
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