PCL - Junior Stateroom Steward (Japanese Speaking)
2 weeks ago
Join our team of dedicated professionals as a Junior Stateroom Steward (Japanese Speaking) on Princess Cruises. As a key member of our Rooms Division, you will be responsible for delivering exceptional guest experiences and maintaining the highest standards of cleanliness and hospitality.
Key Responsibilities:- Consistently exceed guest expectations by delivering exceptional service and maintaining a clean and welcoming environment.
- Embrace and utilize Princess MedallionClass products, services, and applications to enhance the guest experience.
- Take ownership of a consistent product delivery and apply the Service Excellence philosophy to ensure a seamless guest experience.
- Collaborate with other onboard teammates to provide an outstanding guest experience and maintain a safe and compliant environment.
- Maintain the Company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols.
- Prepare and maintain a clean and sanitized, welcoming, and personalized room experience for our officers in accordance with brand standards.
- Anticipate and take ownership of our officer needs and requests, and take ownership of maintenance issues and follow-up for timely resolution.
- Support the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc.
- Actively learn and be knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
- Responsibly use consumable items, stateroom supplies, linen, and cleaning chemicals, avoiding unnecessary waste.
- Maintain assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
- Embrace an inclusive and diverse culture, instill our Shared Purpose, Core Values, and CRUISE service essentials.
- Share best practices and efficiencies with the Rooms Division leadership team and colleagues.
- Embrace Company updates and strategies to deliver on our guest experience commitment.
- Confidently perform General Emergency Procedures and duties with a sense of urgency as directed by HESS.
- Follow appropriate procedures for the correct handling and sorting of garbage, bio-hazardous, and sharps waste as indicated in the Stateroom Steward Training Manual.
- Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
- Comply with company expectations and standards, including HESS policies.
- Maintain current, accurate knowledge of public health standards and ensure their ship is in continuous compliance with all hotel-related public health policies.
- Promptly help coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.
- Full understanding of Public Health and Environmental requirements relating to public areas.
- Must have a complete command of the English language.
- Minimum 2 years of experience in a comparable hospitality establishment and servicing guest rooms.
- Good command of English Language, both spoken and written.
- Fluent Japanese language skills.
- Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
- Motivation to excel in all aspects of job duties and responsibilities.
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
- Ability to continuously surprise and delight guests throughout their cruise experience.
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
As a member of our Princess Cruises team, you will enjoy a range of benefits, including comfortable, double-cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. We are an equal opportunity employer and welcome applications from all qualified candidates.
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Stateroom Steward
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New York, New York, United States Holland America Group Full time{"title": "PCL Stateroom Steward (Japanese Speaking) Job Description", "content": "PCL Stateroom Steward (Japanese Speaking) Job DescriptionJoin the Princess Cruises team as a Stateroom Steward (Japanese Speaking) and be part of a dynamic and diverse workforce. As a Stateroom Steward, you will be responsible for delivering exceptional guest service, ensuring...
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New York, New York, United States Holland America Group Full timeJob Title: PCL - Junior Stateroom Steward (Japanese Speaking)Join the Princess Cruises team as a Junior Stateroom Steward (Japanese Speaking) and embark on a career that offers exceptional opportunities for growth and development.About the Role:This is a fixed-term contract position that requires a strong commitment to delivering exceptional guest service...
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