Regional Service Manager

3 weeks ago

Cleveland, Ohio, United States Abb Holdings Inc Full time
Regional Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to the Service Operations Manager.

Your Role and Responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.

The work model for this role is remote. This role is contributing to the Process Automation Energy Industries in the North region. You will be mainly accountable for:

  • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
  • Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
  • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
  • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Our Team Dynamics

You will join a dynamic and high-performing team, where you will be able to thrive.

Qualifications for the Role

We are looking for candidates with the following qualifications:

  • 15+ years of experience in a Field Service function, Field Service Management, or Project Management roles and experience with 800xA, Harmony/S+, or heritage ABB control systems.
  • Sound knowledge of all ABB Field Service tools and methodologies.
  • Have transactional fluency in SAP, SalesForce, and Power BI applications.
  • Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water, and renewable energy.
  • A 4-year degree in Process Automation, Computer Science, or Engineering is desired or comparable military technical training and minimum 15 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
  • Excellent communication skills - written and verbal (English).
  • Must have a current visa or be authorized to work in the United States.

About Us

We value people from different backgrounds. Apply today for your next career step within ABB and visit https://www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website https://www.abb.com Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at +1-800-222-4222 or by sending an email to US-HR@abb.com Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at +1-800-222-4222 or by sending an email to US-HR@abb.com Resumes and applications will not be accepted in this manner.

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