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Hospitality Associate
2 months ago
About the Role:
The Rawls Course at Texas Tech University is seeking a highly motivated and customer-focused Guest Services Associate to join our team at Troon International. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience throughout their visit.
Key Responsibilities:
- Assist with the upkeep of the clubhouse, cart storage area, and parking lot to maintain a clean and welcoming environment.
- Support the setup and execution of golf tournaments and outings, ensuring a smooth and enjoyable experience for our guests.
- Provide sincere and courteous service to all guests, including bag handling, club cleaning, and other tasks as needed.
- Maintain the cart staging area, podium, and bag drop area in a neat and orderly fashion.
- Prepare golf carts for play according to Troon Golf standards.
- Assist guests with course policy, cart policy, speed of play, and other information as needed.
- Change golf spikes for guests, if required.
- Perform range maintenance tasks, including presenting the practice facility with practice balls, bag stands, den caddies, and ball pyramids.
- Maintain accurate records of golfers renting clubs.
- Service customers renting golf clubs and clean rental clubs upon return.
- Assist with food and beverage activities.
- Clean golfers' clubs upon completion of play.
- Incorporate safe work practices in job performance.
- Perform other duties as required.
Requirements:
- High School Diploma or GED.
- Six months to one year of customer service experience or training.
- Regular and reliable attendance.