Customer Service Representative

2 months ago


Birmingham, Alabama, United States PNC Financial Services Group Full time
Job Description

PNC Financial Services Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Video Banking Center, you will play a critical role in delivering exceptional customer experiences and supporting our strategic vision.

Key Responsibilities:
  • Provide top-notch customer service and support across multiple channels, including phone, email, and video.
  • Investigate and resolve customer inquiries and issues in a timely and professional manner.
  • Collaborate with colleagues to ensure seamless customer interactions and resolve complex issues.
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate information to customers.
  • Document customer interactions and service requests to maintain high levels of customer satisfaction.
Requirements:
  • High school diploma or equivalent required; related experience or product knowledge preferred.
  • Excellent communication and problem-solving skills, with a focus on delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and technical skills, with proficiency in Microsoft Office and other software applications.
  • Ability to maintain confidentiality and handle sensitive customer information.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and pension plans.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
  • A competitive salary and bonus structure, with opportunities for advancement.

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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