Front Desk Associate

2 days ago

Allen, Texas, United States Fitness Connection Full time
Job Details

Job Location: 1410-Allen, Allen, TX

Description:

As a Front Desk Associate at Fitness Connection, you will play a vital role in creating an exceptional experience for our members and guests. Your primary responsibility will be to provide outstanding hospitality and service, ensuring that every individual feels welcome and valued.

Key Responsibilities:
  • Engage with members and guests through EPIC greetings and farewells
  • Check members into the gym using proper procedures
  • Register guests into the gym using proper registration procedures
  • Answer phone calls promptly and direct inquiries to the appropriate team member
  • Assist with routing telephone inquiries and direct guests to the correct Fitness Consultant
  • Serve as the initial point of contact and communication hub for members, guests, and teammates
ProShop Pro:
  • Promote and sell drinks, bars, supplements, and merchandise
  • Meet and exceed daily and monthly Pro Shop goals
  • Stock and organize retail offerings as needed
  • Assist with operational duties as requested by management
  • Learn about consumable and retail products sold in your location
  • Ensure the ProShop area is maintained and monitored throughout the shift
  • Accurately use POS and money handling procedures
Member & Club Services:
  • Complete member and guest check-ins and basic member account inquiries
  • Monitor check-ins to identify delinquent accounts, collect balances, and update member information
  • Notify management if member assistance escalation is needed
  • Keep the front desk and entryway neat, clean, and organized
  • Complete opening and closing duties as needed
  • Complete regular club cleaning routines as needed
  • Report any incidents in a timely manner
  • Maintain a positive relationship with the entire club team
  • Support teammates in achieving their goals
  • Adhere to all company policies and procedures
Requirements:
  • High School Diploma or GED preferred
  • Previous experience in hospitality or customer service preferred
  • Ability to understand and follow verbal and written instructions and effectively communicate
  • Ability to interpret business communications, including personal training contracts and pricing packages
  • Excellent verbal and written English language communication skills
  • Physical demands include bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking, and the ability to lift 50 pounds
  • Ability to move freely in and around obstacles common in gyms
  • Ability to move quickly from one work area to another at a moment's notice

Our Front Desk team will be enrolled in our EPIC Training Program, which will provide a thorough understanding of Fitness Connection's membership system, supplement product knowledge, basic personal training benefits, and other club systems.

About Fitness Connection:

Fitness Connection is a full-service, all-inclusive health club with over 40 locations in North Carolina, Nevada, and Texas. We believe in providing an epic fitness experience to all, including under-served communities. Our mission is to change lives by making a healthier lifestyle more accessible.

Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women's locker rooms complete with saunas, and a kid's club with tablets, a mini basketball court, and theater.

Fitness Connection is committed to principles of equal opportunity for all applicants and teammates. We will make reasonable accommodations for the known physical or mental disability or known medical condition of a teammate or applicant, consistent with our legal obligations.

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