Current jobs related to Lead Customer Success Strategist - Chicago, Illinois - Formic

  • Lead Tax Strategist

    2 months ago

    Chicago, Illinois, United States Gpac Full time

    A prominent CPA firm is seeking to enhance its team with a Lead Tax Strategist. This reputable and expanding organization provides clients with invaluable insights and proficiency in taxation. With the firm's recent growth, there is a chance for a Lead Tax Strategist to become part of a dedicated and dynamic team.Key Responsibilities of the Lead Tax...

  • Customer Success Strategist

    1 week ago

    Chicago, Illinois, United States Planhat Full time

    Unlock Value for Every CustomerWe're on a mission to redefine what customer success means in enterprise software. Our team helps businesses build their success around their clients, unleashing the capabilities of Planhat.Our RoleWe understand customers' problems and objectives deeply, then help solve them through the Planhat platform. When our clients are...

  • Customer Experience Strategist

    2 weeks ago

    Chicago, Illinois, United States Manpower Group Inc. Full time

    Customer Strategist Job DescriptionWe are seeking a highly skilled Customer Strategist to join our team at Manpower Group Inc. in the insurance industry. The ideal candidate will have strong leadership skills, a passion for the digital customer experience, and the ability to effectively manage time and self-direct on projects.Key Responsibilities:Develop...

  • Customer Experience Strategist

    2 weeks ago

    Chicago, Illinois, United States Manpower Group Inc. Full time

    Customer Strategist Job DescriptionWe are seeking a highly skilled Customer Strategist to join our team at Manpower Group Inc. in the insurance industry. The ideal candidate will have strong leadership skills, a passion for the digital customer experience, and the ability to effectively manage time and self-direct on projects.Key Responsibilities:Develop...

  • UX Strategist Lead

    1 week ago

    Chicago, Illinois, United States ICONMA Full time

    Job Title: UX Strategist LeadWe are seeking a highly skilled UX Strategist Lead to join our team at ICONMA. As a key member of our design team, you will be responsible for leading the development of user-centered design solutions for our clients.Key Responsibilities:Lead the design process, working closely with cross-functional teams to deliver high-quality...

  • Customer Success Strategist

    1 week ago

    Chicago, Illinois, United States Planhat Full time

    Unlock Value for Every CustomerAt Planhat, our mission is to empower businesses to achieve exceptional customer success. We're seeking a talented Customer Success Manager to join our team and help us redefine what customer success means in enterprise software.Our ApproachWe take a holistic approach to customer success, focusing on understanding our clients'...

  • Industry Lead Retail Strategist

    3 days ago

    Chicago, Illinois, United States StartUs GmbH Full time

    Industry Lead Retail StrategistWe are seeking a highly skilled Industry Lead Retail Strategist to join our Global Vertical Team within StartUs GmbH. This role will play a critical part in developing senior business relationships and partnerships with key agencies and brands. Reporting directly to the Global Head of Verticals, the successful candidate will be...

  • Customer Success Strategist

    1 month ago

    Chicago, Illinois, United States MARKT-PILOT, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MARKT-PILOT, Inc. This is a unique opportunity to work with a dynamic and growing company, shaping the future of manufacturing and your own career.Key ResponsibilitiesCollaborate closely with sales and operations teams to analyze spare parts data and generate strategic...

  • UX Strategist

    3 weeks ago

    Chicago, Illinois, United States ICONMA Full time

    Job Title: UX Designer/Lead StrategistJob Summary: We are seeking a highly skilled UX Designer/Lead Strategist to join our team at ICONMA. As a key member of our design team, you will be responsible for creating world-class user experiences for large-scale enterprise programs.Key Responsibilities:Develop and implement UX strategies that drive business growth...

  • Senior Product Strategist

    3 days ago

    Chicago, Illinois, United States InterSources Full time

    Senior Product StrategistWe are seeking a seasoned Senior Product Strategist to lead our product development efforts. As a key member of our team, you will be responsible for defining and delivering our product roadmap, ensuring alignment with our business goals and customer needs.Key Responsibilities:Develop and maintain a deep understanding of our...

  • Customer Experience Strategist

    1 week ago

    Chicago, Illinois, United States Manpower Group Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Strategist to join our team at ManpowerGroup Inc.The ideal candidate will have a strong background in marketing strategy and execution, with a passion for driving customer-centric growth and innovation.Key ResponsibilitiesDevelop and execute omni-channel growth marketing strategies to attract and retain...

  • Addressable Media Strategist

    4 weeks ago

    Chicago, Illinois, United States IPG Mediabrands Full time

    Job Title: Addressable Media StrategistWe are seeking a highly skilled Addressable Media Strategist to join our team at IPG Mediabrands. As a key member of our media planning team, you will be responsible for developing and executing successful media programs across addressable channels.Key Responsibilities:Develop and execute addressable media plans that...

  • Senior Customer Success Strategist

    2 weeks ago

    Chicago, Illinois, United States Intercom Full time

    Transform Customer Service with IntercomAt Intercom, we're revolutionizing the way businesses interact with their customers through AI-powered customer service. We're seeking a skilled Scaled Customer Success Manager to join our global Success Management organization.Key Responsibilities:Engage customers to drive deep product adoptionLeverage technology to...

  • Security Strategist

    3 weeks ago

    Chicago, Illinois, United States Gong Full time

    About GongGong is a leading provider of revenue intelligence platforms, helping businesses transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making, and accelerate revenue growth.Job DescriptionWe are seeking a highly skilled Security Strategist to join our team. As a Security...

  • Head of Customer Success Lead

    3 days ago

    Chicago, Illinois, United States AccuLynx Full time

    Job OverviewAccuLynx, a leading SaaS provider of CRM/project management software for roofing contractors, is seeking a seasoned professional to lead our customer success team. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and revenue growth.Key ResponsibilitiesLead and manage a high-performing...

  • Digital Creative Strategist

    7 days ago

    Chicago, Illinois, United States Smartly Job Board Full time

    Job Title: Digital Creative StrategistSmartly is a leading AI-powered creative advertising technology company. Our Global Creative Services team empowers brands and advertisers to reach new levels of success through Intelligent Creative: a harmony of creative, media and intelligence. We do this in unprecedented ways that build, scale, measure and optimize...

  • Head of Customer Success Lead

    1 month ago

    Chicago, Illinois, United States AccuLynx Full time

    Job Title: Head of Customer SuccessAccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. We are seeking a highly motivated and experienced Head of Customer Success to lead our customer success team.Job DescriptionWe are looking for a strategic thinker who can develop and execute customer success initiatives that...

  • Content Strategist

    3 days ago

    Chicago, Illinois, United States Eliassen Group Full time

    Job Title: Content StrategistJob Summary:We are seeking a highly skilled Content Strategist to join our team at Eliassen Group. As a Content Strategist, you will be responsible for developing and implementing content strategies that drive business results.Responsibilities:Develop and implement content strategies that align with business objectivesCollaborate...

  • Product Marketing Strategist

    3 days ago

    Chicago, Illinois, United States Relativity Full time

    Job Title: Product Marketing StrategistJob Overview:The Product Marketing Strategist at Relativity will contribute to product strategy, execute ongoing go-to-market activities, deliver high-quality content, and provide support to customer-facing teams. This role will work with a wide set of stakeholders to drive product success in key areas including...

  • Global Account Strategist

    1 week ago

    Chicago, Illinois, United States Minitab Full time

    Job Title: Global Account StrategistJob Summary:As a Global Account Strategist at Minitab, you will be responsible for developing and executing strategic plans to drive growth and revenue for our global accounts. You will work closely with cross-functional teams to identify opportunities, develop solutions, and deliver results.Key Responsibilities:* Develop...

Lead Customer Success Strategist

2 months ago

Chicago, Illinois, United States Formic Full time
Job Overview

Company Overview:

At Formic, we are committed to transforming American manufacturing and fostering greater abundance globally. Our mission is to uphold the American tradition of innovation by making automation accessible to all manufacturers, thereby enhancing their productivity significantly.

With a foundation built on extensive knowledge in robotics and manufacturing, our innovative Pay-for-Productivity robotics solutions integrate cutting-edge automation technology, tools, and support services for manufacturers, ushering in a new era of unparalleled efficiency and competitiveness.

As industries face increasing challenges from rising costs and labor shortages, Formic stands out as a powerful solution to navigate these obstacles. Our vision for revitalizing "Made in America" is driving rapid growth, evidenced by a 70% quarterly increase in customer base and annual recurring revenue, with approximately 30% of our clients having implemented multiple systems.

We are backed by significant investments totaling over $60 million from esteemed partners, including Blackhorn Ventures, Mitsubishi HC Capital America, NEC, Translink Capital, Alumni Ventures, FJ Labs, Lux Capital, Initialized Capital, and Lorimer Ventures, along with founders of several Fortune 50 companies.

About the Customer Success Division:

The Customer Success team is dedicated to ensuring our clients maximize the benefits of the automation solutions we provide, fostering an exceptional experience throughout our partnership. Our team comprises experts in manufacturing and automation, working closely with clients to promote adoption and optimal utilization of our robotic solutions while identifying pathways for further automation.

As the Lead Customer Success Strategist, you will be the primary contact and advisory partner for our clients, engaging with them in the field and coordinating solutions across various departments within Formic to ensure the effective delivery of technical, operational, training, and administrative support.

Your role will be crucial in nurturing mutually beneficial relationships with clients post-deployment by monitoring their satisfaction and engagement, addressing potential risks to the relationship and experience, and uncovering growth opportunities within existing accounts. You will cultivate and sustain strong client relationships, gaining a profound understanding of their business objectives, challenges, and requirements, and leveraging this insight to offer tailored recommendations and value-added services.

Internally, you will represent the voice of the customer within Formic, providing feedback and suggestions to enhance products and processes for improved outcomes and experiences. You will play a vital role in empowering Formic's teams to consistently deliver high-performance automation solutions coupled with an outstanding customer experience.

Key Responsibilities:

  • Act as the primary consultative partner and point of contact for our clients, fostering strong relationships and facilitating technical, operational, training, and administrative support while identifying expansion opportunities.
  • Maintain a regular schedule of communication and site visits (including travel across the country) to evaluate satisfaction with deployed robotic systems, resolve relationship issues, provide training, gather feedback, and identify areas for growth and enhancement.
  • Utilize diagnostic tools and strategic communication to monitor and manage client health and engagement, proactively identifying and mitigating potential risks to relationships and experiences.
  • Collaborate with Formic's Sales, Deployment, and Monitoring & Maintenance Teams to guide clients—especially those new to automation—through the onboarding and deployment processes.
  • Identify growth opportunities for products and services within existing accounts, including the deployment of additional solutions or standard offerings.
  • Leverage insights into clients' businesses to provide feedback for new product developments and service enhancements that better meet their needs.

Qualifications:

  • 5-10 years of experience in an operational leadership capacity (e.g., Production or Maintenance Manager/Supervisor) within a manufacturing or production environment.
  • 3+ years of experience managing the installation, operation, optimization, and/or maintenance of six-axis robotic automation in a manufacturing context.
  • Familiarity with robotic systems from manufacturers such as Fanuc, Kuka, Yaskawa, ABB, and Universal Robots is preferred.
  • Process engineering expertise, including an understanding of typical machine state information.
  • Experience in diagnosing and resolving issues related to automated manufacturing processes, engaging necessary stakeholders, and managing communication across processes.
  • Exceptional communication and stakeholder management skills, with the ability to build trusting relationships with diverse audiences and collaborate across functions.
  • Willingness to travel approximately 50% of the time to client sites, ideally residing near a major airport.
  • Possession of a valid driver's license and access to a vehicle.

What We Value:

As we build our company from the ground up, every team member plays a crucial role in shaping our culture and achieving our mission. While each individual brings unique skills and perspectives, we seek those who share our vision and align with our Operating Principles:

  • Fearless Optimism: You embrace our ambitious vision and are motivated by the opportunity to drive change in the manufacturing industry.
  • Factories First: You prioritize customer needs and strive to enhance their experience, even if it complicates your role.
  • Today, Not Tomorrow: You take accountability for your work and maintain a proactive approach to tasks.
  • Be Right Often: You seek continuous improvement and base your decisions on data and feedback.
  • Made of Rubber: You demonstrate adaptability and resilience in the face of challenges.
  • Good Baton Passes: You support your teammates and work collaboratively to achieve shared success.

Compensation and Benefits:

Formic offers competitive compensation packages that include salaries benchmarked against similar growth-stage companies, comprehensive insurance coverage (medical, dental, vision, life, STD, LTD), and equity in Formic. As an early-stage startup, equity represents a significant part of our commitment to you and your investment in Formic. Compensation will be tailored based on the candidate's experience, location, and preferences.

We believe that our best work comes from being well-supported, and we provide a range of benefits and perks for full-time employees, including:

  • Equity in Formic, giving you ownership in a rapidly growing startup.
  • Comprehensive medical, dental, and vision insurance with substantial coverage for dependents.
  • Flexible spending accounts and employee assistance programs.
  • Paid parental leave and a company-sponsored 401k.
  • Home office stipends for remote roles and monthly reimbursements for phone/internet.
  • Flexible time off policies and numerous company holidays.
  • Opportunity to join a talented and diverse team united by our mission.

Formic is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, color, religion, sexual orientation, gender identity, marital status, disability, or any other protected status. All employment decisions are based on merit and business needs.