Product Service Representative

5 days ago


Oregon City Oregon, United States Benchmade Knife Company Full time
Job Description

Job Title: Product Service Representative

Job Summary:

We are seeking a highly skilled and detail-oriented Product Service Representative to join our team at Benchmade Knife Company. As a Product Service Representative, you will be responsible for providing exceptional customer service and support to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Review and resolve product and warranty issues with customers
  • Initiate routine actions or solutions for repair and replacements guided by Benchmade LifeSharp and warranty policies
  • Create customer accounts in the ERP system (Syspro) and CRM
  • Review customer notes from warranty form and/or CRM history notes
  • Create service RMA's with specific customer notes to ensure accurate repair of customer's knife
  • Confirm receipt, track shipments, and communicate status updates to customers via email
  • Process service walk-in's
  • Verify customer repairs comply with Federal Laws and Benchmade standards (Automatic Knives)
  • Create or update customer accounts and initiate automated emails
  • Report daily numbers

Qualifications:

  • High School Diploma or GED equivalent required
  • Experience in a customer service support position, preferably in a manufacturing environment preferred
  • Experience with demonstrated problem resolution abilities required
  • Strong verbal and written communication skills required
  • Working knowledge of knife handling and operation strongly desired
  • Knowledge of Customer Relationship Management (CRM) database highly preferred
  • Understanding of the importance of Customer Intimacy and providing world-class service required
  • Ability to multi-task
  • Ability to type 40 wpm preferred but not required
  • Proficient in Microsoft Office Suite products (i.e. Word, Excel, etc.)
  • Ability to work well in a team environment required
  • Demonstrates flexibility, detail-oriented, and follow-through

Benefits:

  • Competitive pay
  • Cash profit sharing and performance incentives
  • Medical, including prescriptions and vision
  • Dental, including orthodontia
  • Short-Term and Long-term Disability
  • Life and Accidental Death and Dismemberment
  • 401K with company match
  • Fitness Center Reimbursement
  • Pay for time off, including vacation, bonus holidays, vacation, sick, bereavement, and jury duty
  • Employee Assistance Program
  • Flexible Spending Account
  • Outstanding employee discounts on Benchmade products and other partner companies
  • Tuition reimbursement
  • Targeted development planning and learning opportunities
  • Employee and family events throughout the year


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