Product Service Representative

4 days ago


Oregon City Oregon, United States Benchmade Knife Company Full time
Job Description

Job Title: Product Service Representative

Job Summary:

We are seeking a highly skilled Product Service Representative to join our team at Benchmade Knife Company. As a Product Service Representative, you will be responsible for providing exceptional customer service and support to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Review and resolve product and warranty issues with customers, ensuring timely and accurate resolution.
  • Create and manage customer accounts in our ERP system and CRM, ensuring accurate and up-to-date information.
  • Process service requests, including creating service RMA's and communicating with customers regarding repair status.
  • Verify customer repairs comply with federal laws and Benchmade standards.
  • Report daily numbers and provide regular updates to management.
  • Perform other duties as assigned, including general return RMA processing assistance.

Qualifications:

  • High School Diploma or GED equivalent required.
  • Experience in a customer service support position, preferably in a manufacturing environment.
  • Demonstrated problem resolution abilities and strong verbal and written communication skills.
  • Working knowledge of knife handling and operation, and knowledge of CRM database.
  • Ability to multi-task, type 40 wpm, and work well in a team environment.
  • Proficient in Microsoft Office Suite products.

Benefits:

  • Competitive pay and cash profit sharing.
  • Medical, dental, and vision insurance.
  • Short-term and long-term disability insurance.
  • Life and accidental death and dismemberment insurance.
  • 401K with company match.
  • Fitness center reimbursement.
  • Pay for time off, including vacation, bonus holidays, and sick leave.
  • Employee assistance program.
  • Flexible spending account.
  • Outstanding employee discounts on Benchmade products and other partner companies.
  • Tuition reimbursement.
  • Targeted development planning and learning opportunities.

About Us:

Benchmade Knife Company is a leading manufacturer of high-quality knives and cutting tools. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly skilled Product Service Representative to join our team.



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