Product Service Representative
2 days ago
- Create customer accounts in the ERP system (Syspro) & CRM
- Review customer notes from warranty form and/or CRM history notes
- Create service RMA's with specific customer notes to insure repair tech performs accurate repair of customer's knife.
- Confirm receipt, track shipments, and communicate status updated to customer via email.
- Processes service walk-in's.
- Verify customer repairs do comply with Federal Laws and Benchmade standards (Automatic Knives).
- Create or update customer accounts and initiate automated emails.
- Report daily numbers.
- Other duties may be assigned as needed which may include: General return RMA processing assistance.
- A High School Diploma or GED equivalent is required. Equivalency to the qualification standard will also be considered.
- Experience in a customer service support position, preferably in a manufacturing environment is preferred
- Experience with demonstrated problem resolution abilities required.
- Strong verbal and written communication skills required.
- Working knowledge of knife handling and operation is strongly desired.
- Knowledge of Customer Relationship Management (CRM) database highly preferred.
- Understanding of the importance of Customer Intimacy and providing world class service required.
- Ability to multi-task
- Ability to type 40 wpm preferred but not required.
- Proficient in Microsoft Office Suite products. i.e. Word, Excel etc.
- Ability to work well in a team environment required.
- Demonstrates flexibility, detail oriented, and follow through.
- Competitive pay
- Cash profit sharing and performance incentives
- Medical including Prescriptions and Vision
- Dental including Orthodontia
- Short-Term and Long-term Disability
- Life & Accidental Death and Dismemberment
- 401K with company match
- Fitness Center Reimbursement
- Pay for time off, including holiday, bonus holidays, vacation, sick, bereavement and jury duty
- Employee Assistance Program
- Flexible Spending Account
- Outstanding employee discounts on Benchmade products and other partner companies
- Tuition reimbursement
- Targeted development planning and learning opportunities
- Employee and family events throughout the year
- Most importantly, Benchmade provides a fun, family oriented and entrepreneurial work environment
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