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Patient Access Center Representative II
2 months ago
We are seeking a highly skilled Patient Access Center Representative II to join our team at UTHealth Houston. As a key member of our healthcare support services team, you will play a critical role in ensuring the smooth operation of our patient access center.
Key Responsibilities- Provide exceptional customer service to patients and families, responding to inquiries and resolving issues in a timely and professional manner.
- Collect and verify patient demographic and insurance information, ensuring accuracy and completeness.
- Coordinate patient scheduling, including appointment setup and confirmation.
- Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
- Maintain accurate and up-to-date records, adhering to HIPAA guidelines and regulatory requirements.
- High school diploma or equivalent required; vocational training or certification in a related field preferred.
- 1+ year of experience in a healthcare or customer service setting, with a focus on patient access or front office operations.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Proficiency in MS Office and GE Centricity Business, with experience in EHR systems a plus.
As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. We are committed to fostering a culture of excellence, diversity, and inclusion, and we welcome applications from talented individuals who share our values.
