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Client Services Coordinator

2 months ago

Kingman, United States Consumer Direct Care Network Full time

POSITION OVERVIEW

The Client Services Coordinator plays a crucial role in facilitating the daily intake and referral processes to ensure clients receive appropriate services. This position is responsible for coordinating in-home care requirements while adhering to Federal and State regulations, as well as Managed Care Organization (MCO) guidelines. The coordinator manages a caseload of clients enrolled in Medicaid programs and conducts regular assessments to adjust care plans as necessary.

KEY RESPONSIBILITIES

  • Oversee and manage a caseload of clients enrolled in Medicaid programs.
  • Ensure coordination of clients' in-home care needs in alignment with Federal and State regulations, MCO program guidelines, and contractual obligations.
  • Facilitate daily intake and referral processes to support business growth and development.
  • Foster a collaborative and supportive office environment.
  • Assist in daily operations and advocate for clients' needs.
  • Work independently to meet position requirements with minimal supervision.
  • Engage with stakeholders to enhance service delivery.
  • Communicate effectively in both written and verbal formats.
  • Adhere to all relevant legal standards, policies, and procedures.
  • Exhibit reliability and dependability in all tasks.
  • Demonstrate strong problem-solving and decision-making capabilities.
  • Utilize computer systems efficiently.
  • Manage complex service programs and special initiatives.
  • Promote services to referral sources as necessary.
  • Maintain up-to-date skills and knowledge to effectively coordinate workflow.
  • Participate in ongoing professional development and training opportunities.
  • Prioritize tasks and manage multiple responsibilities effectively.
  • Deliver exceptional customer service to both internal and external clients.
  • Represent the organization at relevant meetings and events.
  • Assist clients and employees with enrollment in services and systems as required.
  • Conduct necessary assessments and home visits as needed.
  • Bilingual capabilities are preferred in various locations.
  • Handle phone and video communications as necessary.
  • Perform additional duties as assigned.

QUALIFICATIONS

  • A Bachelor's degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is preferred.
  • At least one year of experience working with individuals with disabilities or the elderly is preferred.
  • A combination of education and relevant experience will be considered.

The role typically involves working in an office setting, utilizing a computer, telephone, and other office equipment to fulfill responsibilities. The work environment is generally consistent with that of an office, with potential for frequent interruptions. The incumbent is regularly required to sit, communicate, and hear; frequently engage in repetitive hand motions, and may need to stand, walk, reach, bend, or lift items weighing up to 20 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.