Wellness Program Specialist

2 weeks ago


Dover, Delaware, United States Massage Envy Full time

Join our dedicated team as we strive to enhance the well-being of our community and provide exceptional experiences for our members. In this role, you will play a crucial part in converting visitors into loyal members, maintaining engagement, driving retail sales, and ensuring outstanding service for all.

Your primary responsibilities will include:

  • Delivering outstanding customer service by warmly welcoming guests, managing appointment schedules, addressing phone inquiries, resolving concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment.
  • Promoting holistic wellness by informing clients about our services, advocating for the Massage Envy Wellness Program, organizing future appointments, and suggesting at-home care products based on professional recommendations.
  • Building member loyalty through proactive outreach via phone and email to existing members.
  • Embodying the core values of Massage Envy, which include positivity, gratitude, quality, dependability, and empathy.
  • Contributing to a supportive workplace by recognizing and assisting in achieving team goals and fostering strong relationships with colleagues.

About Massage Envy:
Massage Envy is a renowned wellness franchise that provides massage, stretching, and skincare services nationwide. The brand underscores the significance of regular massages, stretches, and facials in enhancing overall health and ensuring optimal body performance.



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