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Customer Service Representative

3 months ago

Walnut Creek, California, United States Phantom E-Moto Inc. Full time
About Phantom E-Moto Inc.

We're a rapidly-growing consumer electronics company that specializes in online sales and distribution. Our focus is on delivering outstanding customer service and top-notch products that exceed our customers' expectations.

Job Summary

We're seeking a highly motivated and customer-centric individual to join our team as an E-commerce Customer Service Representative. In this role, you'll be responsible for delivering top-notch customer service and support, mainly through Amazon's platform.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries, concerns, and complaints via Amazon's messaging system, email, and phone.
  • Provide accurate product information, such as pricing, availability, and shipping details.
  • Assist customers with order placement, tracking, and returns to ensure a seamless and positive shopping experience.
  • Resolve customer issues and complaints quickly and effectively, escalating when needed.
  • Collaborate with internal teams to ensure customer needs are met and problems are sorted out promptly.
  • Stay up-to-date on products, industry trends, and Amazon's policies to provide customers with the latest information.
  • Identify opportunities for improvement and contribute ideas for enhancing customer service.
Requirements
  • High school diploma or equivalent; an associate or bachelor's degree is a plus.
  • Experience in customer service, particularly on Amazon.
  • Knowledge of Amazon's platform and policies.
  • Excellent communication skills, both written and verbal, and phone manners.
  • Ability to multitask and prioritize effectively.
  • Detail-oriented with strong problem-solving skills and decision-making abilities.
  • Proficient in using Microsoft Office Suite and other relevant applications.
  • A team player who can also work independently, showing initiative and a collaborative spirit.
What We Offer
  • Competitive hourly rate matching your experience level.
  • Full benefits package.
  • Paid time off and holidays.
  • Opportunities for career growth and advancement in a dynamic and fast-paced industry.