Parts Specialist

2 days ago

San Francisco, California, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled and customer-focused Parts Specialist to join our team. As a key member of our store team, you will provide exceptional service to retail and installer customers, while supporting store management in achieving assigned tasks.

Key Responsibilities
  • Provide outstanding customer service to retail and installer customers, ensuring a high level of satisfaction and loyalty.
  • Support store management in achieving assigned tasks, including maintaining a clean and organized store environment.
  • Assist customers with their selection of merchandise, providing expert knowledge and recommendations.
  • Process exchanges and returns for credit in a friendly and efficient manner.
  • Address and resolve customer complaints in a professional and courteous manner.
  • Perform various daily operational tasks, including preparing new, core, and warranty merchandise returns for shipment.
  • Operate brake lathe and other store test equipment, ensuring accurate and efficient testing and diagnosis.
  • Perform various in-store services for customers, including installing wipers, testing and charging batteries, and scanning vehicle trouble codes.
  • Occasionally drive a delivery vehicle to make deliveries, ensuring timely and safe transportation of merchandise.
Requirements
  • Ability to quickly match alphanumeric sequences.
  • Ability to provide outstanding, friendly, and professional customer service.
  • Must be able to multitask, handling customers on the phone and in the store at the same time.
  • Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
  • ASE certification is a plus.
Benefits
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.

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