Hospitality Service Assistant

2 weeks ago


Boston Massachusetts, United States The Newbury Boston Full time

Job Summary:

The Newbury Boston is seeking a highly skilled and attentive Hospitality Service Assistant to join our team. As a key member of our bar service team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Responsibilities:

  • Assist servers in providing top-notch service to guests, maintaining the highest standards of cleanliness and sanitation.
  • Ensure all tables are kept clean and presentable with clean china, glassware, silverware, and linen.
  • Break down trays of soiled dishes and linen in the dishroom area according to established standards.
  • Deliver and refill beverages, bus tables, and promptly resolve any guest requests.
  • Complete daily opening and closing duties and cleaning according to established side-work checklist.
  • Answer the phone in an attentive, courteous, and efficient manner.
  • Assist fellow employees as needed throughout the shift.
  • Provide service to guests in server's or bartender's absence as needed.
  • Maintain beverage levels in glasses/cups on table at least 3⁄4 full at all times.
  • Ensure overall guest satisfaction.

Requirements:

  • High School diploma or equivalent.
  • Excellent reading, writing, and oral proficiency in the English language.
  • 3 years of food and beverage serving and/or related food and beverage experience in a luxury hotel or restaurant.
  • Above-average knowledge of wines, spirits, and mixed drinks.
  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.


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