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Service Advisor

2 months ago

Thousand Oaks CA USA, United States Swickard Auto Group Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Swickard Auto Group. As a Service Advisor, you will play a critical role in ensuring a smooth and positive experience for our customers throughout the vehicle service process.

Key Responsibilities
  • Customer Service and Communication:
  • Provide exceptional customer service and communication, establishing rapport and understanding customer needs and concerns.
  • Conduct visual inspections or road tests (as needed) to gather information.
  • Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
  • Obtain customer authorization for repairs before proceeding.
  • Provide regular updates on service progress and address any customer questions or concerns promptly.
  • Explain completed repairs and associated charges in detail.
  • Follow up with customers after the service to ensure satisfaction and address any lingering issues.
  • Service Process Management:
  • Schedule service appointments according to technician availability and customer needs.
  • Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
  • Liaise with technicians, accurately communicating customer concerns and repair details.
  • Track service progress and ensure timely completion within quoted timeframes.
  • Process customer payments and ensure accurate invoicing.
  • Maintain detailed service records for each vehicle.
  • Technical Knowledge and Parts Management:
  • Possess a strong understanding of automotive systems and common repairs.
  • Stay updated on new technologies and service procedures.
  • Research parts availability and pricing to provide accurate estimates to customers.
  • Additional Responsibilities:
  • Uphold safety regulations and shop protocols within the service department.
  • May perform basic inspections or prepare vehicles for technicians.
Requirements
  • Demonstrates a high level of hospitality and customer service skills.
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer service focuses on building trust and rapport.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
  • Ability to work independently and as part of a team.
  • A valid driver's license may be required.
Benefits
  • Competitive salary range of $60,000-$140,000 yearly.
  • Opportunities for career growth and professional development.
  • Open service appointment schedule, allowing for a high volume of work and greater income potential.
  • Ongoing training and support to ensure success in the role.
  • Equal opportunity employer, valuing diversity and inclusion in the workplace.
About Us

Swickard Auto Group is a leading dealership group in the US, consistently ranked as one of the fastest growing in the industry. We are a team-oriented company that values hospitality and customer satisfaction above all else. Our culture is defined by a few core principles: we want to be our customers' favorite place to purchase, lease, or service their vehicle, and we want to be your favorite place to work.