Service Advisor

3 weeks ago


Thousand Oaks, California, United States Thousand Oaks Toyota Full time

We are seeking an experienced Service Advisor to join our team at Thousand Oaks Toyota. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assess and diagnose automotive problems, providing clear and concise explanations to customers.
  • Verify warranty and service contract coverage, ensuring customers understand their options.
  • Develop accurate estimates, taking into account materials, labor, and customer payment.
  • Prepare repair orders, documenting symptoms, problems, and required repairs.
  • Maintain customer rapport, addressing concerns and providing exceptional service.
  • Record and update automotive records, ensuring accurate and timely information.
  • Stay up-to-date with industry knowledge, participating in educational opportunities and manufacturer publications.
  • Enhance our reputation by delivering exceptional service and support.

We utilize CDK and Toyota SmarPath DealerFX systems, and require a demonstrated knowledge of the automotive industry, excellent customer service skills, and strong organizational abilities.

Key qualifications include:

  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong leadership and organizational skills.
  • Dependability, adaptability, and confidentiality.

If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.


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