Automotive Service Advisor

4 weeks ago

Thousand Oaks, California, United States Thousand Oaks Toyota Full time
Job Summary:

Thousand Oaks Toyota is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned by entering customer information into system database.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Test-driving vehicles to confirm service repairs.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Knowledge / Technical Skills:
Duties require a demonstrated knowledge of the automotive industry and excellent customer service skills. Demonstrated organizational abilities, strong leadership skills, and detailed oriented.

Computer knowledge, self-control to manage escalated situations with customers and professional verbal and written communication skills; Understanding of principles and practices of the organization, planning, records management and general administration.

Dependability, adaptability and confidentiality are necessary attributes.

Customer Service Skills:
Politeness, confidence, tact, patience and diplomacy while dealing with complex and confidential situations. Excellent communication skills and the ability to deal effectively across all levels of the business organization are necessary. Problem solving skills; Ability to maintain a professional and courteous relationship with all members and customers. Meet deadlines and execute high level of project management and independent decision-making skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Thousand Oaks Toyota

  • Service Advisor

    4 weeks ago

    Thousand Oaks, California, United States Swickard Auto Group Full time

    Service Advisor Job DescriptionAt Swickard Auto Group, we're looking for a skilled Service Advisor to join our team. As a Service Advisor, you'll play a critical role in ensuring our customers have a positive experience throughout the vehicle service process.Key Responsibilities:Customer Service: Greet customers, understand their service needs, and provide...

  • Service Advisor

    3 weeks ago

    Thousand Oaks, California, United States Thousand Oaks Toyota Full time

    We are seeking an experienced Service Advisor to join our team at Thousand Oaks Toyota. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assess and diagnose automotive problems, providing clear and concise explanations to customers.Verify warranty and service contract...

  • Service Advisor

    4 weeks ago

    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job Summary:We are seeking a highly skilled Service Advisor to join our team at O'GARA Westlake Village. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Promptly greet customers and provide a courteous and professional experience.Communicate with customers to determine...

  • Service Advisor

    1 month ago

    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job Title: Service AdvisorWe are seeking a highly skilled Service Advisor to join our team at O'GARA Westlake Village. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Promptly greet customers and provide a courteous and professional experience.Communicate with...

  • Experienced Automotive Technician

    4 weeks ago

    Thousand Oaks, California, United States Swickard Auto Group Full time

    About the Role:We are seeking a skilled GM Transmission Technician to join our team at Swickard Auto Group. As a key member of our service department, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of vehicle quality.Key Responsibilities:Perform vehicle repair and maintenance work with efficiency...

  • Experienced Automotive Technician

    4 weeks ago

    Thousand Oaks, California, United States Swickard Auto Group Full time

    About the Role:We are seeking a skilled GM Transmission Technician to join our team at Swickard Auto Group. As a key member of our service department, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of vehicle quality.Key Responsibilities:Perform vehicle repair and maintenance work with efficiency...

  • Automotive Service Technician/Mechanic

    4 weeks ago

    Thousand Oaks, California, United States Swickard Auto Group Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician/Mechanic to join our team at Swickard Auto Group. As a key member of our service department, you will be responsible for diagnosing, troubleshooting, and repairing a wide range of automotive problems.Key Responsibilities:Diagnosis and Repair: Analyze customer concerns and symptoms to identify...

  • Automotive Service Technician/Mechanic

    1 month ago

    Thousand Oaks, California, United States Swickard Auto Group Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Technician/Mechanic to join our team at Swickard Auto Group. As a key member of our service department, you will be responsible for diagnosing, troubleshooting, and repairing complex automotive problems. If you have a passion for working with high-performance vehicles and a strong commitment to...

  • Logistics Coordinator

    4 weeks ago

    Thousand Oaks, California, United States O'Reilly Automotive Full time

    Key Responsibilities:Safely transport parts and products to customers using a company-provided vehicle, ensuring timely and efficient delivery.Ensure the cleanliness and standard maintenance of delivery vehicles, adhering to company standards.Quality-check orders while following specific route schedules to guarantee accurate and reliable...

  • Automotive Technician Position

    4 weeks ago

    Thousand Oaks, California, United States Toyota Full time

    Job Summary:The Lube & Tire Technician at Toyota is an entry-level Automotive technician position that offers a great way to start your career. As a General Service Technician, you will be an essential team member, performing maintenance services on guest vehicles. Your responsibilities will include lubrication, tire services, and other essential tasks to...

  • Automotive Team Lead

    4 weeks ago

    Thousand Oaks, California, United States Rusnak Full time

    pbOverview/b/ppbAutomotive Foreman Job Description/b/ppRusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks,...

  • Automotive Analytics Consultant

    4 weeks ago

    Thousand Oaks, California, United States J.D. Power Full time

    Job Title: Automotive Analytics ConsultantAbout the Role:We are seeking a highly skilled Automotive Analytics Consultant to join our team at J.D. Power. As an Automotive Analytics Consultant, you will be responsible for analyzing data and providing insights to our clients in the automotive industry.Key Responsibilities:Production and delivery of reports and...

  • Automotive Analytics Expert

    4 weeks ago

    Thousand Oaks, California, United States J.D. Power Full time

    Job Title: Automotive Analytics ExpertJob Summary: We are seeking an experienced Automotive Analytics Expert to join our team at J.D. Power. As an Automotive Analytics Expert, you will work with our clients to understand the factors that contribute to future values of vehicles. You will use industry knowledge and data analysis to develop clear and...

  • Senior Data Analyst, Automotive Insights

    4 weeks ago

    Thousand Oaks, California, United States J.D. Power Full time

    Job SummaryAs a Senior Data Analyst, Automotive Insights, you will play a key role in supporting data analytics advisory engagements with our automotive clients. Your primary focus will be on working with Client Directors and external clients to optimize multi-billion-dollar budgets, specifically in the areas of pricing, residual values, profitability,...

  • Senior Data Analyst, Automotive Industry

    4 weeks ago

    Thousand Oaks, California, United States J.D. Power Full time

    Job SummaryWe are seeking a highly skilled Senior Data Analyst to join our Customer Success team at J.D. Power. As a Senior Data Analyst, you will be responsible for supporting data analytics advisory engagements with our automotive clients. Your primary focus will be on working with Client Directors and external clients to optimize multi-billion-dollar...

  • Logistics Coordinator

    4 weeks ago

    Thousand Oaks, California, United States O'Reilly Automotive Full time

    Key Responsibilities: Safely deliver parts and products to customers using a company provided vehicle. Maintain the cleanliness and standard maintenance of delivery vehicles. Ensure efficient deliveries by quality checking orders while following specific route schedules. Collaborate with the team to optimize delivery routes and schedules for maximum...

  • Automotive Sales Director

    4 weeks ago

    Thousand Oaks, California, United States Swickard Auto Group Full time

    Sales Manager Job DescriptionThe Sales Manager is responsible for leading the sales team to achieve maximum profitability and customer satisfaction. This role involves overseeing and directing all aspects of the automotive sales department, including sales team management, sales process oversight, customer satisfaction, inventory management, financial...

  • Automotive Client Liaison

    4 weeks ago

    Thousand Oaks, California, United States Rusnak Full time

    At Rusnak Auto Group, we're seeking a highly skilled Automotive Client Liaison to join our team at our BMW Westlake dealership in Thousand Oaks. As a key member of our sales team, you will be responsible for managing client interactions, both in-person and via telephone, in an efficient, professional, courteous, and timely manner.Key Responsibilities:Manage...

  • Automotive Porter/Driver

    1 month ago

    Thousand Oaks, California, United States Caliber Collision Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Porter/Driver to join our team at Caliber Collision. As a key member of our Service Center, you will be responsible for transporting vehicles, tools, and equipment to ensure efficient and productive operations.Key Responsibilities:Transport vehicles, tools, and equipment to...

  • Automotive Detailing Specialist

    4 weeks ago

    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job SummaryO'GARA Westlake Village is seeking a skilled Automotive Detailing Specialist to join our team. As a key member of our detailing team, you will be responsible for ensuring the highest level of cleanliness and presentation for our luxury vehicles.Key Responsibilities:Clean and detail vehicle interiors and exteriors to meet company standards and...