Automotive Service Advisor

4 weeks ago


Thousand Oaks, California, United States Thousand Oaks Toyota Full time
Service Advisor Job Description

Thousand Oaks Toyota is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assess and diagnose automotive problems by listening to customer descriptions, conducting inspections, and reviewing vehicle maintenance records.
  • Verify warranty and service contract coverage by examining records and explaining provisions and exclusions.
  • Develop estimates by calculating costs, including materials, supplies, and labor, and explaining them to customers.
  • Prepare repair orders by describing symptoms, problems, and required repairs, and obtaining customer approval.
  • Maintain customer rapport by explaining estimates, answering questions, and arranging towing and temporary transportation.
  • Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
  • Enhance organization reputation by accepting ownership for new requests and exploring opportunities to add value to job accomplishments.
Requirements:
  • Demonstrated knowledge of the automotive industry and excellent customer service skills.
  • Strong organizational abilities, leadership skills, and attention to detail.
  • Computer knowledge, self-control, and professional verbal and written communication skills.
  • Understanding of principles and practices of the organization, planning, records management, and general administration.
  • Dependability, adaptability, and confidentiality.

We use CDK and Toyota SmarPath DealerFX systems. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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