Retail Health Coordinator

2 days ago

Hendersonville, North Carolina, United States CVS Health Full time
Job Summary

We are seeking a highly motivated and detail-oriented Retail Health Coordinator to join our team at CVS Health. As a Retail Health Coordinator, you will play a critical role in delivering exceptional customer service and promoting health and wellness initiatives to our members.

Key Responsibilities
  • Coordinate patient flow and manage scheduling appointments
  • Interact with customers, patients, and caregivers via phone and technology-based interactions to deliver healthcare reminders and provide support
  • Reach out to language line/interpreter services as needed to ensure effective communication
  • Schedule and track patient referrals and diagnostic tests
  • Manage email and remote communication software, including Skype, Microsoft Teams, and WebEx
  • Adhere to care management, privacy, and confidentiality processes
  • Provide superior customer service and communicate effectively with clinical teams, patients, and families
  • Assist with completing and tracking patient forms and letters
  • Notify clinical care teams of any changes or barriers encountered
  • Cross-train in other areas of retail health management and gaps in care
  • Orient and train staff as assigned
Requirements
  • High School Diploma or equivalent required; Associate's Degree preferred
  • Minimum 3-5 years of healthcare, customer service, patient relations, and/or hospitality concierge experience required
  • Naturally passionate about engaging and connecting members telephonically and communicating their health plan identified gaps
  • Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities
  • Ability to receive and act on feedback; curious and seeks to learn
  • Strong computer, data entry, and typing skills; ability to work between multiple technology platforms
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
  • Strong organization skills and attention to detail
  • Ability to multitask and prioritize while maintaining a pleasant and calm demeanor
  • Self-starter and able to successfully work with minimal supervision
  • Great problem solver with ability to collaboratively engage with members, patients, caregivers, and other team members to create innovative solutions
  • Understanding of health insurance, including local providers, general plan types, and terminology
Preferred Qualifications
  • Work experience in a doctor's office or coordination of care is advantageous
  • Experience in a call center or telephonic care management setting preferred
  • Certified Pharmacy Technician (CPhT) or other medical/customer service certification is a plus
  • Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA
  • Experience with electronic medical records, e.g., Epic preferred
  • Bilingual (Spanish) preferred
  • One year of community-based experience preferred, particularly within an interdisciplinary care team, in addition to three to five years' experience in a healthcare and/or office setting preferred
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. We also provide a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs.

As a CVS Health employee, you will enjoy paid time off, paid holidays, and a CVS store discount. We are an equal opportunity and affirmative action employer, and we do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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