Orthopedic Patient Care Coordinator

2 days ago


Hendersonville, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly skilled and compassionate Orthopedic Patient Navigator to join our team at UNC Health Care. This role is responsible for providing exceptional patient care and support to patients moving through our orthopedic practice and system of care.

Key Responsibilities
  • Act as the primary point of contact for established patients, educating them on ongoing clinical expectations under the direction of a physician.
  • Monitor patient inquiries across various media channels, including phone, walk-ins, and MyChart inboxes, and respond promptly or escalate to clinical staff as needed.
  • Coordinate and schedule clinical visits, testing, and procedures across a wide range of clinical resources, ensuring optimal utilization of resources.
  • Review upcoming resource scheduling to ensure seamless transitions and communicate with patients and care teams to coordinate visits aligned to clinical resource and patient availability.
  • Ensure completion of required protocols for pre-operative care, hospital pre-admissions, and nursing home placements through comprehensive patient education and communication.
  • Assist patients with securing referral appointments, notify patients and providers of test and lab results, and schedule follow-up appointments as appropriate.
  • Review electronic medical records (EMR) to ensure complete documentation, including proper consent and waiver forms.
Requirements
  • Associate's degree or an equivalent combination of education and experience.
  • Experience and/or education/training in medical terminology.
  • Experience performing in a customer service role.
  • Working knowledge of CPT and ICD-9/ICD-10 coding (preferred).
  • Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC (preferred).
  • Experience scheduling clinical resources such as testing or procedures (preferred).
Work Environment

This role is based at our SE Sports Med location and requires a full-time commitment of 40 hours per week. The work schedule is day-based, and the work assignment type is onsite.



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